Pros: Quiet, fast, versatile, excellent output. The additional tray makes this perfect for a small workgroup. The printer quality is definitely worth five stars.

Cons: Be prepared to hate this printer before you love it.

The setup (Win7 64-bit) was the worst I've ever experienced for a laser printer. The wireless connection just would not function. Much exploration of the support web site yielded no help whatsoever.

Finally, I did something I haven't had to do for years: I called Brother technical support -- on the phone! How 1990s is that?

But that's how I found out about a manual procedure which got left out of their setup program and had to be performed on every system on the network. (Will they fix this in a future release of the setup software? Don't count on it.)

Then, though the expansion tray came in the same box, there were no setup instructions included, and again, none on the web site. When the tray refused to function, and after much gnashing of teeth, a SECOND call to Brother was required to discover a "recognition" process through the Control Panel which is required before the printer knows it has a second tray.

Just unac

Other Thoughts: The Brother support site is poorly organized, difficult to navigate, and full of holes. At one point, I found in the FAQ the exact question I needed answered, but clicking the link yielded an empty frame with a message below stating that the information was not available.

The telephone support, on the other hand, was excellent. In each case, the tech was able to diagnose the problem quickly, and effectively walk me through the steps to resolution. It was as if they'd handled these exact problems about a million times -- probably because they have.

I just wish I hadn't needed to call them.

At one point during the setup, my client wanted to dump this printer and ship it back. I had to convince them that once it worked it would be perfect for their needs. I was right.

But a user with less patience and persistence would have boxed this thing up and sent it back in a heartbeat. Just knowing the right questions to ask tech support required a fair amount of expertise.

Be forewa