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Pros: New egg shipped right on time as always! Unpacked the device and plugged it in to my Zyzel USG 50 Firewall and could not figure out how to access the WAP. Picked up the phone and called Zyzel support and in 2 minutes George got on the line and in 10 minutes had me up and running.
This was my third time calling their support, twice for my USG 50 and then today. Never had to wait more than 5 minutes to talk to a tech and each time they we very patient and got me sorted right away.
The excellent support on the USG 50 was why I sought out this unit and bought it. Glad I did! Works great and looks real nice too.
Other Thoughts: Quick Start Guide could be better!READ FULL REVIEW
Pros: Received from Newegg right on time, basic set up was a breeze. After a couple of weeks it stopped connecting to WAN but was good on LAN. After trying to get it to connect I gave in and called US tech Support. Was talking to Timothy within 5 minutes. He was very patient and together we went through the settings and had it up again within about 15 minuets. It had dropped my ISP's password but still showed the dots in the field.
I knew going in by reading the comments here that it was not a toy and had a steep learning curve. It indeed has, however to run through the basic set up to get online is a breeze. It is not till you get into the serious side that you will need to do some reading. Or just give them a call.
Cons: None Really
Other Thoughts: All said I am very pleased with both the product and the well above average support.READ FULL REVIEW