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ASUS RT-N12/D1 Wireless-N300 3-in-1 Router/AP/Range Extender IEEE 802.3/3u, IEEE 802.11b/g/n
  • Owned For: 1 month to 1 year

1 out of 5 eggs Misleading, Pathetic Help Center In The Philippines and Fremont 11/24/2014

This review is from: ASUS RT-N12/D1 Wireless-N300 3-in-1 Router/AP/Range Extender IEEE 802.3/3u, IEEE 802.11b/g/n

Pros: router, repeater, AP

Cons: customer support, corporate attitude, treatment of customers

Other Thoughts: This router/AP/repeater (and some other Asus products) does not have DUAL WAN like the firmware would lead you to believe. Moreover, the "support" from the "help" center in the Philippines and Fremont, CA is frustrating and disgrace to what customer support should be and a disgrace to paying customers.

I called Asus (the 812 #) in the Philippines and tried to find out why my DUAL WAN functions weren't working. They eventually told me router is "incapable of dual WAN" even thought that fimrware has a specific section for DUAL WAN settings.

After realizing they device may not be capable of what it leads me to believe, I wanted to ask if they could do something for me since I now have two of these routers. Instead of help and guidance, they played stupid and obfuscated the issue.

The people in Asus Fremont said they are not the people to take the call despite telling them that I was calling them because the people in the Philippines were no helpful and I needed someone in Fremont help. They also assured me that they were not re-directing me to the people in the Philippines but to someone "in that office". I also told them I would call back if they were directing me back to the Philippines.

What I learned was that the culture of the people at Asus was one of lying and obfuscating your issue to just get you to go away. Personally, I will make it a point to not buy from Asus again and look to people who have support and care about your OR BUILD MY OWN EQUIPMENT FROM NOW ON!

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Mushkin Enhanced Blackline 8GB (2 x 4GB) 204-Pin DDR3 SO-DIMM DDR3 1600 (PC3 12800) Laptop Memory Model 997066
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: I put this RAM in my HP Pavilion G7 (G7-1076NR) and it worked perfectly fine. It is faster than stock and has overall boosted the system performance.

Cons: The price of $80.00 isn't too attractive but I did want this RAM.

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ASUS M5A78L-M/USB3 AM3+ AMD 760G + SB710 HDMI USB 3.0 uATX AMD Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: This was a great replacement for my Inspiron 570 as that one had simply died on me without any warning.

Has a lot of features packed into it and has been rock solid. It recognized my 16GB of Patriot 1600 MHz RAM.

The Athlon X2 II 240e was installed, Radeon HD 7770 installed, all parts installed and started right up on the first try.

I'd recommend this mobo to anyone wanting an AMD uATX system.

Cons: None that I can think of

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JASON M.'s Profile

Display Name: JASON M.

Date Joined: 09/13/03

  • Reviews: 4
  • Helpfulness: 0
  • First Review: 09/23/13
  • Last Review: 11/24/14
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