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Cons: First clue should have been receiving the unit without a software DVD, saved APC $2 :( ... unit functioned decently for approx 6 months and then had off and on recharging problems ... after 1 1/2 unit failed ... customer support is a bad joke ... would cost too much to send the unit to them and also since a UPS is needed had to purchase a new one anyway ... APC was a very good brand in the past, obviously they have become too large and no longer care about customers ... best to purchase another brand ... I did from Newegg, it arrived today and is now in use ... goodbye APC :(