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CyberpowerPC Gamer Ultra 2165 Desktop PC AMD FX-Series FX-6300 (3.50GHz) 8GB DDR3 1TB HDD Windows 8.1 64-Bit
  • Owned For: 1 month to 1 year

Pros: Good build design, great wiring, great components for the price. Tech support guys are very helpful and want to make things right.

Cons: RMA (sending computer in for repair) with CyberPower is terrible. I had crashes starting from right after I purchased the computer. After days spent reinstalling/reformatting, running memory tests, etc, I contacted Tech Support. Very friendly folks. Thought it might be the motherboard, but had me try some things that didn't work. After we tried a number of things and couldn't resolve it remotely, I was issued a shipping label to send it in for repairs. 2 weeks back and forth across the country. They swapped the memory sticks and PSU and said it was fixed. Issue was not fixed. I sent it back again, another 2 weeks of travel. They swapped out memory sticks again and said it was fixed, issue was not fixed. I sent it back again, another 2 weeks wasted as my box traveled to and fro. They replaced the hard drive and said it was fixed. Issue was not fixed. Finally I asked them send me out a new motherboard (original suggestion of tech support) so that we could save time and them money. Almost 2 weeks later they finally sent it out. Lo and behold- I replaced the motherboard and no more crashes!

Other Thoughts: I unfortunately cannot recommend this company to anyone. Someone else I know bought the same computer and it's been great. They really seem to care about the build quality of their machines and that's awesome. But if there's a problem, their RMA department won't take the time or effort to truly diagnose and fix the issue. They wasted their time and money (and mine!) because they didn't take the extra effort to fix the problem the first time. It's not worth the risk of almost 6 wasted months. Very disappointing.

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CyberpowerPC Gamer Ultra GU2171 Desktop PC AMD FX-Series FX-6300 (3.50GHz) 8GB DDR3 2TB HDD Windows 8 64-bit
  • Owned For: 1 month to 1 year

Pros: Note: I purchased the older version of this tower (in June), that is the same but with a different case. Motherboard is the same.

Good build design, great wiring, great components for the price. Tech support guys are very helpful and want to make things right.

Cons: RMA (sending computer in for repair) with CyberPower is terrible. I had crashes starting from right after I purchased the computer. After days spent reinstalling/reformatting, running memory tests, etc, I contacted Tech Support. Very friendly folks. Thought it might be the motherboard, but had me try some things that didn't work. After we tried a number of things and couldn't resolve it remotely, I was issued a shipping label to send it in for repairs. 2 weeks back and forth across the country. They swapped the memory sticks and PSU and said it was fixed. Issue was not fixed. I sent it back again, another 2 weeks of travel. They swapped out memory sticks again and said it was fixed, issue was not fixed. I sent it back again, another 2 weeks wasted as my box traveled to and fro. They replaced the hard drive and said it was fixed. Issue was not fixed. Finally I asked them send me out a new motherboard (original suggestion of tech support) so that we could save time and them money. Almost 2 weeks later they finally sent it out. Lo and behold- I replaced the motherboard and no more crashes!

Other Thoughts: I unfortunately cannot recommend this company to anyone. Someone else I know bought the same computer and it's been great. They really seem to care about the build quality of their machines and that's awesome. But if there's a problem, their RMA department won't take the time or effort to truly diagnose and fix the issue. They wasted their time and money (and mine!) because they didn't take the extra effort to fix the problem the first time. It's not worth the risk of almost 6 wasted months. Very disappointing.

READ FULL REVIEW

Heidi W.'s Profile

Display Name: Heidi W.

Date Joined: 07/12/07

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 12/06/13
  • Last Review: 12/06/13
  • Most Critical Review: 1 out of 5 eggs
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