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NETGEAR 8 Port Gigabit Smart Switch - Lifetime Warranty (GS108T)
  • Owned For: more than 1 year

1 out of 5 eggs Reliability Issues & Poor Customer Support 11/03/2012

This review is from: NETGEAR 8 Port Gigabit Smart Switch - Lifetime Warranty (GS108T)

Pros: Worked well when they worked; however, I've gone through 2 of these -- each lasted about 30-36 months.

Cons: High failure rate in v.2. Inadequate power supply.
NETGEAR abandons you if you're unlucky enough to have purchased one of its earlier faulty versions.
I had one of the units with the blown capacitor problem. NETGEAR replaced it with another one--this time with a failing power supply. I have other switches (Linksys, Cisco, SMC, D-Link, Trendnet) at home and at work that have been in continuous service much longer. NETGEAR is the only brand that has ever failed--and in NETGEAR's case -- TWICE!
I feel that a simple consumer grade (non-managed) networking switch should just work--like a USB hub or a power strip. Fortunately, in most cases this is true. The NETGEAR GS108 however, is the unfortunate exception. My suggestion: Avoid this one & perhaps avoid NETGEAR altogether. Even (now) with a lifetime warranty you have to ask yourself -- "Is it worth the hassle?"

Other Thoughts: FYI: My letter to NETGEAR...

I understand that because I purchased my GS108 v2 switch in 2006 that it is not covered under the newer "lifetime warranty". I am not only dissatisfied the quality & reliability of the product; but I am most disappointed with the unwillingness of NETGEAR to stand behind an obviously flawed product. The faulty capacitors and inadequate power supply problems for this model are well known and documented. Although I was issued a replacement GS108 in 2009, that replacement failed after approximately the same length of time as the first switch. One would think that the replacement unit would be more reliable. I personally own several other switches from various manufactures and our company has both enterprise and consumer level switches that have far outlasted both of these NETGEAR GS108s combined. In fact, I have NEVER had a hardware failure with network switch--ever. Regretfully, after this experience, I can no longer recommend NETGEAR products to my clients and associates.

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Jeff W.'s Profile

Display Name: Jeff W.

Date Joined: 03/11/01

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 11/03/12
  • Last Review: 11/03/12
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