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Acer Laptop Aspire E5-571P-52QK Intel Core i5 4210U (1.70 GHz) 4 GB Memory 500 GB HDD Intel HD Graphics 4400 15.6
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

Pros: i5 with touch., very good spec, also very good price. I had very positive experience with Acer products.

Cons: The laptop hung more than hour during initial setup before I powered it down. After reboot I could login but it hung there again more than half hour right after login. I finally login after power cycle 4 times in 3 hours. Now it runs very slow with intermittent freezes.

Other Thoughts: I have purchased totally 6 Acer laptops in passed 10 years for my family members and relatives. They all worked fine in lifetime and 3 are still in use. This one is first one came with issue. I think it either has bad sectors on hard drive or something wrong during initial setup.

Newegg customer service is always fantastic. I hoped this laptop could be same way.

EVGA 152-HW-E878-KR LGA 1150 Intel Z87 Classified SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
  • neweggOwned For: more than 1 year

Pros: none

Cons: 5 weeks after painful RMA, the USB 3.0 ports on rear IO panel broken again. It was working before shutdown last night. All external USB3.0 HDDs connected to rear USB 3.0 ports are gone this morning. Same HDDs work fine on rear USB 2.0 ports.

Other Thoughts: With all the money and time spent on RMA, I could buy a decent brand new MB from others tier 1 manufactures. I won't waste time and money on any EVGA products anymore.

EVGA 152-HW-E878-KR LGA 1150 Intel Z87 Classified SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
  • neweggOwned For: more than 1 year

Pros: Bought an EVGA motherboard on clearance at $49. worked well 1.5 years until it broke.

Cons: Got first replacement 2 weeks after RMA. Installed original i5-2400s and got C error code. System boot failed, Contacted customer again and entered advanced RMA. I had to submit original receipt and credit card info. I was told no need to send the broken board back. called them twice and finally received my second board 2 weeks later. This time everything was fine. Got an email a month later that I had to ship first replacement back. After EVGA received the first replacement MB, I got a notice that the CPU socket pins were damaged and a $70 charge will apply to my credit card. I called 6 times, left 3 messages and also replied email to EVGA. I finally got call back. I tried to explain that the socket damage on first replacement MB is the reason of failure but EVGA didn't believe it. But they could reduce the cost to $45. Include the time( more than a month) and shipping cost, the total cost of RMA is way more than original purchase price. What a joke. If I knew this earlier, I would throw it away at first place.

Other Thoughts: I built more than 100 computers in passed 5 years. Worked with multiple manufactures for RMA. This is worst experience I had.


Hongtu W.'s Profile

Display Name: Hongtu W.

Date Joined: 05/14/06

  • Reviews: 58
  • Helpfulness: 25
  • First Review: 12/18/07
  • Last Review: 11/20/14
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