Joined on 03/01/08
Great customer Service
Pros: Good product
Cons: mouse was damaged
Overall Review: I contacted them and they took care of me asap. I would purchase products again from them. Answered every e-mail.
Customer service Sucks
Pros: The monitor was perfect for my needs. Speakers built in side support and HD.
Cons: The frame on the upper left hand side was crazy straight through. Spoke with newegg.com support about the frame . They had no more monitors in stock. All they wanted to do was give me and RMA.. I ask fi they had another monitor that might be damaged or dead but the frame was good.. Just wanted to do the RMA. No body wants to think out of the box. All they know is what is in front of them. I know as big and as mony of these monitors or out there. That they should have one were i could have exchanged the frame. All they want was to give me samsungs number. I called samsung . I love samsung products .I have thier stuff all over the place and i have never had a bad customer issue with them... Well they broke their good record.. They would not help at all because i purchased from newegg.com.... If i wanted it fixed . It would have to be done out of warranty. Remember only had it a day). I even asked if i could purchase just the frame . I was told that they dont have any parts... Really no parts.. ok .. some how i don't believe that. So I will rethink future purchases of samsung products.
Overall Review: I will call back and see if i can get a partial refund for the damaged frame
Not all ddr2 ram is ddr2 ram
Pros: Great price
Cons: it was a very good price for the memory but they don't tell you that it will only work in certain machines. yes it said fb-ddr2 ram but in all the years of building and working on machines I have never heard of it
Overall Review: the customer service is trouble. won't give me and rma so I can get a refund this is the second review I have put on here .... newegg needs to leave this one up so their customer don't get mad at them because this seller won't refund your money
great price
Pros: great price super fast shipping
Cons: none
Overall Review: amazing speed in shipping
horrible customer support
Pros: i have nothing nice to say
Cons: Their customer support is useless. After you fill in ever blank . All you get is contact dealer,NEWEGG.com, for support. Well everybody knows that newegg.com doesn't offer support. Why should they support ASRock's product. There are no numbers to call and no direct emails. I think i had a very simple problem just no sound. Brand new motherboard x79 extreme6, i7, 32gb ausu pcie 3 graphics card 2gb 800 watt power supply. everything is working great but the sound . Installed all the drivers and any updates and updated the bios to 3.0. I never contact support if i can help it. So long store short DO NOT BUY ASROCK PRODUCTS.
Overall Review: i HAVE 2500 WORTH OF PARTS THAT WORK GREAT WITH NO SOUND..... NOT HAPPY THAT I AM GOING TO HAVE TO TEAR IT DOWN AND GO WITH A DIFFERENT COMPANY.
Nice Card Doesn't work
Pros: Lots of ports, looks like it is made well.
Cons: The cd-rom that comes with this product is worthless. If you go to the website and download drivers. They still don't work with the card. The company has a really nice little card in the package ask for feedback and a offer to help if there is and issue. Who has time to do the tech support thing ... it is bad enought that i have to return them. Oh i purchased two of these.
Wow Super deal
Great monitors and very friendly customer service. All the monitors were missing video cables and batteries But they are taking great care of the small issue. There web site is small but dang those prices are amazing.