Pros: Comfortable material, very functional, color is just like the picture, perfect fit for our game room! Perfect spot for a console with cupholders - gaming and movie watching just got awesome, and doubles as a guest bed in a pinch! It arrives assembled minus the feet of the futon, which you simply have to screw-in to the appropriate places. Had the product arrived in tact(see below), it would get a 4 or 5 egg review. Due to some damages, I'm not sure if a higher quality product would have survived the shipping better, or if it was just very poorly handled.

Cons: After waiting 3 weeks for delivery (from time of order) I was disappointed to discover box had been bashed in by something and the resulting impact had RIPPED A HUGE HOLE in the main cushion of the futon, tearing out cushioning and upholstery alike.

Overall Review: I will say that Home and Living's customer service department has been VERY prompt and cooperative on resolving the matter (so far) but I have to wonder why anyone would think a low-grade cardboard "box" (really have a hard time calling it that) would protect something so large from anything during transit. Just because it is a couch, does not mean it should provide it's own padding during shipping ;) Awaiting final resolution of the issue, but excited to finally get the product in tact once it is resolved.