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ASUS M5A97 LE R2.0 AM3+ AMD 970 + SB950 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: well built
nicely laid out

Cons: Tech Support
Web Site

If you think you might need support, look for a new product

Other Thoughts: I have a laptop and two screws fell out of the bottom, I contacted Tech support asking if they could simply send me two news ones. Their response was,

Dear Customer,

I'm sorry that screws are not covered under warranty. We can't provide it to customer. Thank you.

An email survey will be sent to you within the next 5 days. Please be sure to rate the service I provided to you today.

Best regards,
Gloria
ASUS Product Support Team

I have been a loyal Asus customer for year, I have bought 3 laptops, 2 tablets, 2 routers, 3 motherboards, video cards and a netbook. I've had to deal with customer support a few times and they are terrible. I will finding new brands in the future. Actually I already have, purchased a new tablet today, and it wasn't an Asus.

READ FULL REVIEW
ASUS RT-N12/D1 Wireless-N300 3-in-1 Router/AP/Range Extender IEEE 802.3/3u, IEEE 802.11b/g/n
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: ease of setup

Cons: lights too bright, they turn a dark room blue, bad for bedroom

General ASUS Support, if you might need support, find another product.

Other Thoughts: ASUS tech support is terrible, I have lots of Asus stuff, on a laptop two screws fell out of the bottom, I contacted Tech support asking if they could simply send me two news ones. Their response was,

Dear Customer,

I'm sorry that screws are not covered under warranty. We can't provide it to customer. Thank you.

An email survey will be sent to you within the next 5 days. Please be sure to rate the service I provided to you today.

Best regards,
Gloria
ASUS Product Support Team

I have been a loyal Asus customer for year, I have bought 3 laptops, 2 tablets, 2 routers, 3 motherboards, video cards and a netbook. I've had to deal with customer support a few times and they are terrible. I will finding new brands in the future. Actually I already have, purchased a new tablet today, and it wasn't an Asus.

READ FULL REVIEW
ASUS Zenbook Prime Intel Core i5 4GB 128GB SSD 13.3
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: Lite weight
looks

Cons: Poorly built
Sub par performance

Other Thoughts: Two screws fell out of the bottom, I contacted Tech support asking if they could simply send me two news ones. Their response was,

Dear Customer,

I'm sorry that screws are not covered under warranty. We can't provide it to customer. Thank you.

An email survey will be sent to you within the next 5 days. Please be sure to rate the service I provided to you today.

Best regards,
Gloria
ASUS Product Support Team

I have been a loyal Asus customer for year, I have bought 3 laptops, 2 tablets, 2 routers, 3 motherboards, video cards and a netbook. I've had to deal with customer support a few times and they are terrible. I will finding new brands in the future. Actually I already have, purchased a new tablet today, and it wasn't an Asus.

READ FULL REVIEW

Ashton W.'s Profile

Display Name: Ashton W.

Date Joined: 08/08/05

  • Reviews: 5
  • Helpfulness: 2
  • First Review: 05/24/12
  • Last Review: 02/19/14
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