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Cooler Master V850 - 850W Power Supply with Fully Modular Cables and 80 PLUS Gold Certification
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Very disappointed in CoolerMaster 06/27/2014

This review is from: Cooler Master V850 - 850W Power Supply with Fully Modular Cables and 80 PLUS Gold Certification

Pros: Fully modular as advertised. Worked great until it died.

Cons: I would have given the product 2-3 stars but the RMA experience is so terrible 1 was more than CoolerMaster deserves.

Died after 5 months of light use. RMA process was horrible. Not one single response from CoolerMaster so I had to reach out for Live help after 2 weeks of nothing.

Response from CoolerMaster on delay was first they updated their web site and a few RMAs got delayed.
NOW
" I apologize for the delay. Currently, the warehouse is in an inventory count which has delayed quite a few RMAs. I see that you have spoken with XXXXX and he has updated the RMA with your tracking number. At this point and time, I can only let you know that we will be shipping this out next week.

I see your request has fallen to the same victom.

I apologize for the inconvenience"

I then asked that my PS be overnighted to me (once they find/fix it) and I get

Let me see what I can do. Please hold on.

Currently my supervisor is in a meeting. I will follow up with him about this situation. May I please email you back by email as I do not know how long he will be.

Other Thoughts: I wish their customer service agents would be truthful and set the correct expectations upfront. "I am absolutely helpless to assist you, I really have no idea what you are talking about and I am only here to provide excuses."

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Anthony C.'s Profile

Display Name: Anthony C.

Date Joined: 01/11/08

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 06/27/14
  • Last Review: 06/27/14
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