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ASUS Black 16X BD-R 2X BD-RE 16X DVD+R 5X DVD-RAM 12X BD-ROM SATA Blu-ray Burner BW-16D1HT
  • Owned For: less than 1 day

Pros: Can't give input for this product, BUT

Cons: Alejandro V. Cons I can give input.
"Installed it... never worked... called ASUS support...they blamed everything BUT their product."

I have had the absolute worst experience with Asus support multiple times. If you need support, you will lose every time.

Read the cons of others that are on this product and any Asus products and you will see a definite trend.

Other Thoughts: If you get a good one, everything will be great. If you don't, throw it in the trash and buy another brand.

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ASUS Z87-PRO (V EDITION) LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Save yourself a world of misery 04/23/2014

This review is from: ASUS Z87-PRO (V EDITION) LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: I can't give any pros for this motherboard.

Never had it work.

Cons: Customer support deserves negative 5 Eggs.

Other Thoughts: What I do know is that if you have to RMA a DOA board (once or more because they RMA'd the 1st one with another DOA) throw it in the trash and buy another brand (best advice is don't buy Asus to begin with. You may get a good one, but if not, you are in for a ridicules week, at best, of your time and an experience you do not want to go thru). 1st RMA took over a week to get the replacement, Paying for Advance shipment. Replacement board they sent was something someone else had sent in for RMA which they (I guess) didn't even bother to test and repair. Now it's even worse what I have to go thru. This will be another week at least. "48 hrs to see if and where we have one", then you take the bad one to FedEx to ship back, (I am an IT manager for a $20,000,000.00 corp, having UPS delivering 2 to 3 times a day and 1 or more pickups a day) but we are treated like someone who saw a computer once and is working in his basement. I have to pack it up and have one of my drivers take it to FedEx so they can scan the barcode and create a label. Then I call Asus with the tracking number (which is on the email ASUS INDY RMA Information for FedEx Return System) and then they will track it and then send me a replacement board. I can't even send the board back now by UPS paying the freight charges which isn't even an issue for me, because the address on that ASUS INDY RMA Information for FedEx Return System may not be where I need to send it. They don't know where I need to ship it to until they find out what location they may have it. Again, up to 48 hrs to see if and where they may have one.

This batch of 16 systems I'm building now for one of our locations is the last time I will ever move to an Asus board. None of the monitors I need to buy, that I haven't bought yet for this batch and the next set of builds WILL NOT BE ASUS.

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LINKSKEY LDV-DM714AUSK 4-Port Dual Monitor (DVI+VGA) 7.1 Surround Sound KVM Switch w/ Cables
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: An excellent KVM that allows the use of 2 monitors and if using 1 monitor that has a DVI and a VGA port you can have a mix of PCs with either style of output without using any adapters. Fast switching and never losing connectivity and dropping any of the PCs. See Other Thoughts!

Cons: Better documentation with the KVM would be very helpful and solve the problems people are having before they have them.

Other Thoughts: First I must say their customer support is excellent in spite of what others have said. I sent an email about problems I was having. I got a call on my voice mail from one of their reps saying his email to me was rejected by our anti-spam service (which we hate). He left me a phone number to call him back. That is rare. He worked with me all my problems were resolved.

Second, the problems.
All the issues I see people are having I had also until the rep taught me some things.

Be sure to install the KVM in the sequence that is in the instructions.

The power supply for the KVM is to power the USB hub only. Many old and some new systems have no or unstable power on their USB ports and will cause the dropping of the PC when switching the KVM. Connect your mouse and keyboard to the USB hub on the KVM and that's resolved.

The next thing to do is to check the settings in the Power Plan on the PCs. For "USB Settings" set "USB Selective Suspend" to Disable other wise the keyboard or mouse will not be able to wake the system up.

After I made these changes I've had no problems at all.

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Glenn S.'s Profile

Display Name: Glenn S.

Date Joined: 10/23/04

  • Reviews: 4
  • Helpfulness: 2
  • First Review: 06/25/13
  • Last Review: 05/23/14
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