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ASUS TF101 Docking Eee Pad Transformer TF101 Mobile Docking
  • Owned For: more than 1 year

5 out of 5 eggs Good Product - BAD Newegg 01/28/2013

This review is from: ASUS TF101 Docking Eee Pad Transformer TF101 Mobile Docking

Pros: I love my keyboard. Easy to use. Mobile. Extra battery. I use it for everything. With this keyboard, my productivity went through the roof. So, when my fiancee spilled water on it and wanted to buy me a replacement, I suggested Newegg to buy a new one. It's cheaper elsewhere, but they've been great so far and gained our loyalty.

Cons: This time things were not great. First, the shipping was much slower than it had been in the past, but thats fine. I can deal with that. Then the product was defective. They wanted us to pay to ship it back. It's confusing that I should be punished because I got a defective product. They agreed and shipped it free. Good on them. But now things get bad. Ten business days after confirming they got the package I finally called them to find out what's up. They dont have the product and are waiting for it to get in stock, even though their policy explicitly says that if the product isnt in stock they'll refund. Now I have to wait another 5 business days until they ship it or give a refund. And, of course they'll only ship standard, no fast delivery for my trouble. Thats 3 full weeks from when they received the defective product! 2 weeks longer than their "policy" that conveniently couldn't return my money today. I've already missed out on a lot of work I could have done. Some products are defective, i get that. But the least a business can do is try to take care of loyal customers.

Other Thoughts: It'll be a long time before I think about ordering from Newegg again. Too bad. I was just about to upgrade my editing studio. I guess someone else can have my business.

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Adam W.'s Profile

Display Name: Adam W.

Date Joined: 11/01/08

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 01/28/13
  • Last Review: 01/28/13
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