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Pros: Great customer service with the BLU staff, very helpful and extreamly friendly. I was able to reach a customer service rep with-in seconds, try to get that type of service with the other big brand phone makers. The phone itself is great, nothing special, mostly basics however that was exactly what I was looking for. The size of the phone (credit card size) was perfect for my use, Call quality is very good, audio and video players work very well . The camera works great for what I need and will use it for . BLU Company and staff, you are to be commended.