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3 out of 5 eggs Awesome Product, Far From Awesome Support 01/07/2016

This review is from: SYNOLOGY DS716+ NAS Server DiskStation Quad Core 2.08 GHz 2Bay 2G DDR3 (No HDD)

Pros: Great value for money
Super simple set up and configuration
Expandable
Full featured

Cons: Support only available via email (no published phone number on their site).

Other Thoughts: I have placed several Synology units in many small offices over the years and always found their deployment to be simple and pleasant. I have always used Seagate Enterprise type drives as they cost little more that NAS quality drives and provide better performance due to greater cache and a better warranty. This unit is much faster than any other model of theirs that I have seen.
HOWEVER, when I had a simple question to ask and visited their site to find a number to call for support I could not find one anywhere. The only option was to email support. They confirmed receipt of my email directly and then took over took over 30 hours to respond. My question was a simple backup question and their slow response yielded a useless canned reply. One other thing the slow response did was make me wonder if I should keep this product for my business. What if I was contacting them about a hardware failure only to have to wait 30 hours to be told where to ship it. That is unacceptable to a business and as such this unit will probably be going back.
The lack of telephone nu

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Asus VivoBook Black Notebook -14.1
  • neweggOwned For: 1 month to 1 year

Pros: Nice when it worked

Cons: Had the widespread audio problem out of the box.

Completely died in under 5 months.

Other Thoughts: Avoid Asus.
Lenovo has better options for the same money.
The Yoga 2 is a better built machine than this with a better screen for the same money.

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ASUS VivoBook S400CA-RS51-CB Touchscreen 14.1
  • neweggOwned For: 1 month to 1 year

Pros: Looks nice

Cons: Problematic Audio from Day One (chronic problem per complaints all over Internet)
Died in under six months
Asus would not honor warranty and instead wanted more for a repair than the unit costs new.

Other Thoughts: I support several small companies and do all of the hardware/software specification, purchasing, and configuration for them. Lately have been buying Asus as they seem to offer exceptional value. Had success with them for about two years and so got this one for my niece to take to college. It completely dies in under six months and Asus will not honor the warranty. Newegg sold it to me without a warranty they say. How I don't know as that is not what the item description said. The Asus tech said it would probably cost $x to be repairs so we sent it in and was then told three times that amount, more than the cost of a newer better machine. Shame on Asus and shame on Newegg. I will not buy another product from Asus ever again. Used to be my go to motherboard manufacturer and trusted for other products, but after this first ever 'warranty' request I have learned my lesson.

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Christopher M.'s Profile

Display Name: Christopher M.

Date Joined: 09/16/05

  • Reviews: 19
  • Helpfulness: 8
  • First Review: 04/04/10
  • Last Review: 01/07/16
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