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ASUS M51AD-US001O Desktop PC Intel Core i5 4440 (3.10GHz) 8GB DDR3 1TB HDD Windows 7 Home Premium
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: Great specs, good looking chassis, free AC4, quiet fans.

Cons: Computer wasn't working when I received it, the VGA port wouldn't allow any monitor to run. Initial customer service was helpful but ultimately I had to send this computer back. ASUS also does not mention their shipping labels or include them in their RMA email and since I was stupid, I ended up paying for shipping.

I was told the repair process would take 5-7 business days, I ended up waiting roughly 15. I've had to call ASUS every time I wanted an RMA update since their Online service refuses to work. As of this date I'm still waiting on the computer despite having purchased it a month ago. This could have been avoided and I would be a happy consumer if the thing was actually tested before it was sent to Newegg. If I end up getting a faulty product after hearing that the product has been "tested", I'm demanding my money back.

Other Thoughts: Not doing business with ASUS again. This shouldn't have taken nearly as long as it has but clearly ASUS doesn't care about its customers.

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A F.'s Profile

Display Name: A F.

Date Joined: 01/09/14

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 02/04/14
  • Last Review: 02/04/14
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