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Cisco Small Business RV320-K9-NA Dual Gigabit WAN VPN Routers
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs What support? 10/27/2015

This review is from: Cisco Small Business RV320-K9-NA Dual Gigabit WAN VPN Routers

Pros: Connects easily as a basic DHCP router using defaults

Cons: Unsupported by Cisco unless the customer is willing to pay.

Repeated inquiries about setting up a VPN with a Dynamic DNS other than by using Cisco partners who charge a monthly fee are met with instructions to buy support.

Repeated attempts to sign up for a user account are ignored (no response appears to have been sent to confirm enrollment).

Links to "downloadable" CISCO client software from the HTTP user interface in the router are bad. When brought to Cisco's attention their response is instructions to buy Cisco support.

As noted elsewhere in these reviews the firmware absolutely positively must be updated before attempting to install the router..

Even after updating the firmware the internal HTML user interface contains bad links to the Cisco client VPN software. When the bad links are brought to Cisco's attention their reply is to request that you pay for technical support to resolve their firmware's bad links.

Setting up a VPN behind a DSL or cable modem where the ISP IP may change from time to time appears impossible unless you either pay Cisco for technical support or pay Cisco "partners" a monthly fee for the same Dynamic Name Server service available, and working, at your own name servers.

Other Thoughts: Cisco seems to be redefining "hubris" with this premium priced product. The features that sort of work "out of the box" do not distinguish it from other vendor's $30 routers.

Physically this router feels solid and likely to outlast the $30 alternatives. Considering how fast technology changes it doesn't make much sense to spend 5 times as much. Three years from now you will have to cope with new technologies and the Cisco RV-320 will still be an obscure, obsolete, and possibly still unsupported, robustly constructed door stop.

Cisco Small Business RV320-K9-NA Dual Gigabit WAN VPN Routers
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs What technical support? 10/26/2015

This review is from: Cisco Small Business RV320-K9-NA Dual Gigabit WAN VPN Routers

Pros: Works as a simple router -- sort of.

Cons: Alleged "technical support" is simply a request for money

Other Thoughts: It's imperative to upgrade the firmware immediately.

If you can make do with Cisco's defaults it's pretty easy to install as a DHCP router.

Be prepared to tithe to CISCO if you want to do more than live with defaults, however.

If you are behind a DSL or Cable connection where the ISP assigned IP address may change, any chance of making a credible VPN connection without monthly payments to a Cisco dynamic DNS "partner" appears slim to none -- even if you have your own remote name server able to return the currently assigned IP.

As for Cisco's VPN clients advertised in the router's helps as though part of the router package, the links are bad so grab your credit card...

Cisco technical support is second only to reading messages scratched on public bathroom walls. All Cisco wants to know is which support plan you have purchased. No plan? Well, try the third stall on the left...

This may be an excellent piece of hardware, but without any support it's a bit like taking a statue to a sock-hop.

Vermont American 14919 15/64-Inch Chuck Key
  • Verified Owner
  • Owned For: 1 day to 1 week

5 out of 5 eggs Fits Milwaukee 0375-1 drills 08/21/2015

This review is from: Vermont American 14919 15/64-Inch Chuck Key

Pros: Well made and a good fit
Fits Dewalt rubber key tethers well.
Thank you Vermont American for publishing at least the pilot diameter.

Cons: none

Other Thoughts: Why is it that vendors think all people buying hardware need is a picture? Vermont American at least published the pilot diameter, but why not a dimensioned drawing?


Winfred W.'s Profile

Display Name: Winfred W.

Date Joined: 05/02/06

  • Reviews: 28
  • Helpfulness: 12
  • First Review: 05/23/06
  • Last Review: 10/27/15
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