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This review is from: NVIDIA GIFT Batman Arkham Origins
Pros: The code finally worked
Cons: The first code didn't work, no big deal it happens right? So contact newegg for a replacement... then I waited... one week.... two weeks.... nope! After 3 weeks i email the rep again, no response. After one month I finally got a CS agent on chat and finally got it fixed, but that agent tried to make me feel bad because I had to contact them again to fix it; like it was my fault it didn't get done right the first time and that it was so rude of me to contact them to find out what happened. Turns out the first agent didn't finish the process completely so the order was stuck in verification the whole time. Accidents happen all the time and this wasn't a life or death kind of thing, so the wait wasn't the biggest of deals to me. But the rudeness of the agent was unnecessary and I never received an apology for either the mess up or the rudeness. The prices are good, most of the products here are good, but the CS was lousy this time.
Other Thoughts: I've been shopping with NE for years and typically they are all over this kind of thing, but this time they simply dropped the ball. One agent who didn't do her job all the way and another one who might have found a way to be more rude online, but I'm not sure how... Not what I expect when a multi-million dollar company makes a $50 error. And no where did anyone ever apologize either. I spend a TON of money with NE but this kind of service makes consider shopping elsewhere. Get it together guys, come on!READ FULL REVIEW