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ASUS Sabertooth X79 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: more than 1 year

1 out of 5 eggs 3rd time problems with this board 02/22/2016

This review is from: ASUS Sabertooth X79 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: When this board works it is awesome! I used it for nearly 2 years with virtually no apparent problems.
Sys specs
Intel i7-4820k
64GB DDR (all 8 slots used)
AMD Radeon HD 7900 with 3 monitors attached

Cons: I have so far purchased 3 and RMA'd 3 of these for a single dev system.

I have seen several reviews of this board now on various sites proclaiming the problems with memory slots, and that there should be a recall on this board.

2 of MY RMAs have been DDR memory errors, the most recent of which exposed some truly horrifying facts about ASUS RMA policies, and moving forward I will be careful about purchasing products from ASUS so be warned:

-all ASUS motherboards have a 3 year warranty (PRO)
-there are varying levels of WARRANTY on parts from ASUS (WHAT?)
-this particular board does not qualify for the "Advanced" RMA process (for $300 it should come with it's own limo driver)
-the regular RMA process is as follows
1. shipping is not covered (unless you let them know how unhappy you are with the process)
2. it may take 2 weeks or more to "repair" your motherboard or 5-7 days depending on which rep you speak with
3. if the item isn't repairable then ASUS will replace it with the same board or upgrade if not available

Obviously this is a very upsetting situation as time is more expensive than parts here

Other Thoughts: While I'm on the subject of ASUS technical support I would like to make everyone aware that I spent 4 hours on the phone troubleshooting and arguing with the clearly foreign reps who claimed to be in the Caribbean. After explaining the situation (to 7 different people and 1 supervisor who took 15 minutes to "check his policies" ) NO it doesn't qualify for the cross ship, and will be waiting 5-7 days or 2 weeks depending on which agent ou talk to for a possible repair. I then asked to speak to HIS manager, and then during the transfer process I was disconnected again.

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Compatible for Panasonic PT-AR100U ET-LAA110 Projector Lamp with Housing
  • Verified Owner
  • neweggOwned For: less than 1 day

Pros: none

Cons: Item came broken. I returned it for replacement, and they sent back the wrong item (and a much cheaper lamp than I had bought) I then returned THAT item for a refund, and they only refunded me for the lesser item...almost 100$ off

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Compatible for Panasonic PT-AR100U ET-LAA110 Projector Lamp with Housing
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

1 out of 5 eggs Not happy at all 05/01/2015

This review is from: Compatible for Panasonic PT-AR100U ET-LAA110 Projector Lamp with Housing

Pros: none

Cons: I purchased this item over a month ago
in this time period I received a first 2 items that were totally non functional, tried to call for a return, but for 3 days no answer, and finally called NEWEGG and they handled it.
I returned the items, and received 2 more bulbs that were the incorrect bulb.
I am now requesting a refund.
I do not recommend this merchant at all.

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joseph M.'s Profile

Display Name: joseph M.

Date Joined: 09/21/07

  • Reviews: 7
  • Helpfulness: 2
  • First Review: 10/22/13
  • Last Review: 02/22/16
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