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Corsair Obsidian Series 550D Black Aluminum / Steel ATX Mid Tower Computer Case
  • Verified Owner
  • Owned For: more than 1 year

Pros: Awesome case other than a bad USB 3.0 header.

Cons: Corsair has unbelievably bad customer service. Their web interface is horrendous and it's a major hassle to get your trouble ticket logged. The interface doesn't work with ie11. Using chrome, I was finally able to register my ticket. I received e-mail confirmation that I would be contacted within 24 hours and still no contact a week later. Ridiculous.

When you call them, you just sit on hold for 15 - 30 minutes and then they dump you into voice mail.

If you call, I recommend pushing 2 for customer service because it's more probable that you will get a live person.

I've put over 3 hours into getting a USB 3.0 header fixed. That's horrendous, especially since it seems Corsair knew about the bad lot and could have fixed this proactively.

I love the case other than the header but I won't buy or recommend another Corsair product because you should expect NO service from them.

If you get this case just make sure everything works first so that you can work through the reliable Newegg customer service and not Corsair.

Other Thoughts: Did I mention AWFUL Corsair customer service?

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Chris D.'s Profile

Display Name: Chris D.

Date Joined: 02/16/08

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 01/21/14
  • Last Review: 01/21/14
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