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Gateway FX6860-UR21P (DT.GD5AA.002) Desktop PC Intel Core i7 3770 (3.40GHz) 8GB DDR3 1TB HDD Windows 7 Home Premium 64-Bit
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: I had an aging Dell XPS8100 that had worked good for the past 2 ½ years, but I wanted a new computer, so I started looking and found this Gateway. It looked like it was a great value with great features, but upon checking I found that the documentation/manufacturers support was weak. So figured that I would go for another Dell, after all the 8100 had served me well and Dell had good documentation/support, but that was a big mistake. Long story short: I bought the best Dell XPS8500 that Newegg has, but it had a major problem and I sent it back. The replacement Dell XPS8500 that Newegg sent me also had the same major problem that the 1st one had. That is when I found out that recently Dell is having lots of problems and although they have lots of support, its poor at best (see my review of Dell's XPS8500 here on Newegg under the name “Former Dell Customer”, also check out PC World and Consumer Report's review of Dell's products/support). I gave up on Dell and bought this Gateway and its been working great for the past couple of weeks. In addition, I like the case and features better than the Dell and the computer inside is built better than the Dell. I just wish I had bought this Gateway in the 1st place, that would have saved me a month's worth of Dell headaches!!

Cons: The documentation is weak and the internet reports of weak support from Gateway.

Other Thoughts: Although I an somewhat concerned about Gateway's lack of documentation/support, I figure as long as the computer doesn't have the borderline design flaw that the Dell has, then if and when there is a problem with this Gateway, I have enough computer skills I should be able to handle any support that may be lacking from Gateway. So in conclusion: I ratter have a good computer that might need support that is weak, than a OK computer that has lots of support, because more than likely you'll be needing it!

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DELL XPS 8500 (X8500-6842WT) Desktop PC Intel Core i7 3770 (3.40GHz) 12GB DDR3 2TB HDD + 32GB SSD HDD Windows 7 Home Premium 64-Bit
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: Appeared to have good features for the money, but!!!!

Cons: I've been a customer of Dell for 15 or more years, but no longer. This has been the worst buying experience I ever had during my 25+ years in computers. I had a working Dell 8100 that was getting old, so I ordered this Dell 8500 to replace it, but the dell I got had 2 problems. I fixed the first problem, but the dell would still just lockup HARD and would have to be crashed off to get it running again, for no reason, whenever it felt like it. It would lockup most the time after a few hours, but sometimes after 5 Min's and a couple times it run for a day and half before it locked up. I worked hard at trying to fix this problem and gave up when a figured out it was major problem with the Dell. Newegg exchanged it and the 2nd one had the same lockup problem as the 1st one, i.e. in a few hours it would lockup, sometimes a few Min's (one time it locked 6 times in one hour), another time it went over 2 days before lock.

I knew it was not my setup causing the problem, because the 1st Dell 8500 was setup the same as my working Dell 8100 and on the 2nd Dell 8500 I only connected a known working monitor, keyboard, mouse and internet connection, nothing else and I added no additional software and it locked same as the 1st one.

Other Thoughts: Before I bought this Dell I went to 4 different Internet Sellers and read the reviews and they were good overall, so I was wondering why this problem was just happening to me. I looked around the web to see if there were other's with this problem and I found some. The biggest enlightenment was on Dell's own forum when I found that Dell has known about this problem since the Dell 8300 and has ignored it (there are even people on the forum with refurbished dell's with this problem). I even read where dell replaced all the components in a guy's 8300 and still had to give the guy a new computer to fix the problem. My guess is if Dell accepted that they had this problem then they would have to do a recall which would cost lots, so they keeping this problem under wraps. FYI: all the Dell forums are monitored by a Dell employee, and the Dell employee for this forum has been sending the info on this problem up the line at Dell for a over a year with nothing being done and that tells you something!!!

Newegg went beyond the call of duty and made my purchase good. I have another brand of computer from Newegg and its been working great for the past couple of weeks, so 5 stars Newegg and 0 stars DELL (pronounced Hxxx, I know I been there).

Bottom line is: its a borderline design flaw and not all Dells have this problem, but some do, so its a cxxx shoot when you buy one (Newegg and I was just unlucky enough for me to get 2 in a row), so good luck if you buy one, you'll need it!

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SILVERSTONE FM121-B 120mm Case Cooling Fan
  • Verified Owner
  • Owned For: 1 month to 1 year

4 out of 5 eggs Good Fan 01/19/2011

This review is from: SILVERSTONE FM121-B 120mm Case Cooling Fan

Pros: I'm using it to exhaust cig smoke from my computer room in a custom installation and it works the way I intended.

Cons: Should be black in color (white shows dirt to easy) and the speed range on the controller could be better.

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Robert S.'s Profile

Display Name: Robert S.

Date Joined: 10/01/06

  • Reviews: 6
  • Helpfulness: 2
  • First Review: 04/13/09
  • Last Review: 11/28/12
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