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MSI Notebook - NVIDIA Optimus increases battery life & performance FX720-001US Intel Core i5 2410M (2.30GHz) 6GB Memory 640GB HDD NVIDIA GeForce GT 520M 17.3
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: PC looks good, very light given its size, good speakers. I love the button that enables me to disable the mouse pad right on the machine. I was very excited about the overall machine. Very quiet after start up.

Cons: The DVD/CD Drive is extremely loose and rattles. That seems to be the least of my worries.

In around 3 weeks I have had the Blue Screen of Death at least 50 times. I have uninstalled and reinstalled almost every program I've added and uninstalled and reinstalled almost every driver. I will be using it and it will just go BSOD. After I turn it back on and wade through 10 minutes of "Safe Mode" or "Checking Disk for Inconsistencies" it comes back on.

We think it might be both the video card and the RAM, because the WebCam has never worked...

I have taken it to my companies computer guru several times who has attempted to reinstall Windows 7, updated video drivers, uninstalled video drivers, and more. Finally he concluded it is either a RAM problem or just a Lemon PC.

The next huge frustration was the MSI website. Laptops are not even listed as an option for requesting an RMA #, and the laptop is not listed under any products. Pretty frustrating.

Other Thoughts: I'll be back to update how MSI has handled the customer service issue...

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Jacob A.'s Profile

Display Name: Jacob A.

Date Joined: 01/14/09

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 08/17/11
  • Last Review: 08/17/11
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