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Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver
  • Verified Owner
  • Owned For: more than 1 year

3 out of 5 eggs Rick (Update from last post) 11/15/2013

This review is from: Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver

Pros: See review before about pump failing.

Cons: I first tried the online email help center. DO NOT USE THE ONLINE / EMAIL SUPPORT. When I called their help line the first time they were unable to help me but told me to do vinegar and water mixes to repair the pump. It's clear to me the pump is shot, there is a check valve in the line or the pump rather would pump out into the tank. The 2nd day I called, I explained everything and for 10 dollars they agreed to send me a new one and then I have to return this bad one. (not sure if a preprinted label will be provided or not)

Other Thoughts: Overall I like the unit but the 3 year warranty was a big draw for me when I got it. It appears talking to the support people are the only way to go. Knock on wood when I get the new unit (they said 7-10 days) we will hopefully be back up and running.

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Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver
  • Verified Owner
  • Owned For: more than 1 year

1 out of 5 eggs Newegg is not approved by Cuisinart to offer a warranty 11/12/2013

This review is from: Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver

Pros: Works great while it lasts. comes with a 3 year warranty but anyone buying from newegg will find cuisinart will not honor it.

Cons: The warranty is not honored by Cuisinart when bought from Newegg. Newegg confirmed they only give a 30 day warranty. Buyer beware.

Other Thoughts: Pump fails, stops making coffee. The relief system would rather pump the water back into the tank than make coffee. I think most of these machines are defective but for what they cost I expect more.

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Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver
  • Verified Owner
  • Owned For: more than 1 year

2 out of 5 eggs Lasted about 18 months then pump starts to fail 10/27/2013

This review is from: Cuisinart SS-700 Keurig K-Cups Single Serve Brewing System Silver

Pros: One of the nicest models on the market. Appears to still be a model offered by Cuisinart which for 2 years you don't see typically the same model being available. 3 year warranty it appears is a big plus as these units are not capable of living that long

Cons: Pump wears out. Starts to only pump about 50% of what you ask for, it's clear the pump is failing, now trying to go through Cuisinart and get resolution. I like the unit, use it every day probably for 3-4 cups. I'm not sure what it's rated for but I would think this would be normal wear and tear on a k-cup machine

Other Thoughts: We'll see what the warranty comes of it. Based on other reviews this pump issue is very common and for 200 dollars (which is what I paid even 18 months ago) it should be better manufactured. Seriously I find it sad that the quality of parts of Cuisinart would be so that I would have a failing unit like this.

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Richard L.'s Profile

Display Name: Richard L.

Date Joined: 12/08/03

  • Reviews: 32
  • Helpfulness: 13
  • First Review: 03/03/04
  • Last Review: 11/15/13
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