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Spencer M.'s Profile > 
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WD 4TB My Cloud Personal Cloud Storage - Retail
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Worst hard drive I've ever owned and customer service to match 09/26/2014

This review is from: WD 4TB My Cloud Personal Cloud Storage - Retail

Pros: - Great idea

Cons: - Slow transfer speed
- Bandwidth hog
- Unreliable
- Data disappears from time-to-time
- Awful customer service
- Clunky software
- Terrible streaming, if it connected at all via mobile app

Other Thoughts: I bought this loving the idea of a simple solution of being able to access all of my files/media from wherever. However, I have had nothing but problems with it. Whenever I would contact customer service, it was always my hardware's fault, (I've used 3 different routers, 2 PC's, 1 laptop, 3 high speed internet connections) and had same results no matter where.
Data transfer is is exruciatingly slow. Even a direct connection to the PC is still slow. Trying to connect to the hard drive through the mobile app was a joke. Most of the time it wouldn't even connect, and when it did, it was too slow to do anything with the media.
Now my latest issue is that files and folders will randomly disappear. The space used/free doesn't change. And then sometimes the folders will just show up again. Sometimes, it will say the folder is empty, even though the space used is the same as it was full.
I have purchased several Western Digital hard drives through the years, but after this, I am done with them. I currently work in a location that sells these, and I make sure that customers do not buy especially the MyCloud drives.
My regret was waiting too long after the return period, hoping that I could just get it to work, but no improvements to quality, and issues are getting worse.

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ASUS Transformer Pad Infinity TF700T-B1-GR NVIDIA Tegra 3 1.60GHz 10.1
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: HD screen, detachable dock

Cons: LAG, LAG, LAG, and more LAG! Often times the tablet won't even come out of sleep because it has randomly decided to turn itself off. After losing the tablet with slows down a lot. Finding a charger in case you left yours at home is practically impossible because it has a 15watt charger rather than the more common 12watt. I get force closes a lot, especially Asus' own pre-installed apps. I've sent it in 3 times and had them replace it once and every time, same results they do not offer any refunds so I'm stuck with this piece of garbage for a while.

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Spencer M.'s Profile

Display Name: Spencer M.

Date Joined: 03/07/09

  • Reviews: 2
  • Helpfulness: 0
  • First Review: 08/01/13
  • Last Review: 09/26/14
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