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Pros: This case is really nice. I like the big side window of the case.
Cons: When I receive my case, I miss two 5.25 tool-free mechanism. I have emailed and chat with the Newegg customer service about the issue. It's not Newegg fault that I miss the two parts.
I have send twice an email to Thermaltake customer service about it, I even called twice and left a message. It's like, they don't exist at all.
I decided to keep the case and use screws to mount the 5.25 drives. I could RMA and send back the case, but I can live without the tool-free mechanism. It's not a big deal.
Thermaltake Customer service get one egg, but the case get four eggs.