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ASRock H87 Pro4 LGA 1150 Intel H87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

4 out of 5 eggs Got it working (follow up to customer service review) 09/23/2013

This review is from: ASRock H87 Pro4 LGA 1150 Intel H87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Same as before. Adequate port selection. Easy enough to install everything. For my non-OC, 1 GPU build, it's working just fine right now.

Cons: ASRock's updating of the drivers on their site, which led to my original SATA/SSD issue.

Other Thoughts: Writing this as a follow up to share what I learned with the NewEgg community. I had already done what ASRock suggested in their NewEgg response (flash/update BIOS, try different cables and drives) and said so in my original support email to them, so I knew that wasn't it. After speaking with a very helpful phone rep at Samsung, however (my SSD is a 120GB 840 Evo), I discovered that the cause of my problems was a bad Intel Rapid Storage Technology (RST) driver.

The current version on Intel's site is 12.8.XXX (not sure of the exact number beyond that). On ASRock's site, they had 12.6.XXX, a version that was apparently so bad Intel totally removed it from their site. As soon as I updated to 12.8, my SSD started performing brilliantly.

Conclusion: the board works fine. It fills my needs. Just don't trust ASRock to have the latest drivers on their site - go straight to Intel. Giving 4 stars this time so my two reviews average out.

P.S. I think this will apply to any H87 board, and maybe some Zs as well - not sure.

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ASRock H87 Pro4 LGA 1150 Intel H87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Significant Customer Service Disappointment 09/17/2013

This review is from: ASRock H87 Pro4 LGA 1150 Intel H87 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Adequate port selection. Easy enough to install everything. For my non-OC, 1 GPU build, I'm expecting it will work just fine.

Cons: Key word: EXPECTING. So far I haven't been able to obtain a stable windows install due to terrible SSD (Samsung 840 EVO 120GB) performance - terribly slow speeds and random drive corruptions to the point of requiring a fresh Windows 8 install. As such, I can't give an adequate assessment of its performance.

Other Thoughts: After a lot of research (including forums that ASRock links to on their site) and installing drivers from ASRock's site with no change in performance, I posted on ASRock's support page with a full explanation of my problem and what I had done, including buying a second SSD (same problems) and testing the SSDs in another computer (worked perfectly). This is, word for word, the response I received:

"Hi,

Sorry about the issue you are having, and your detail troubleshoot. At this point I would suggest you contact the seller for exchange.

If you have any other question. Please feel free to let us know."

SERIOUSLY? Conclusion: Don't expect much, if anything, from ASRock support. YMMV, but buy with caution. I'm still working on getting mine to work - 5 days and counting now.

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Graham D.'s Profile

Display Name: Graham D.

Date Joined: 05/15/12

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 09/17/13
  • Last Review: 09/23/13
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