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Pros: New-Egg replaced the defective unit.
The working laptop cooler is good. The fan is silent and moves a decent amount of air.
The cooler comes with a USB to mini USB cable. This cable needs to be a few inches longer for those people who have USB ports on the left side on their laptops, but it works.
Cons: This was the first item I returned to new-egg. I followed the return instruction from new-egg to get the Defective unit replaced. I had to pay for return shipping. What is up with that? So I eventually payed more the item I wanted.
Other Thoughts: The USB hub is ok, thought I wish it were a USB 3.0 HUB with an external power cable included.READ FULL REVIEW
Pros: Looks good has a 4 port USB hub.
Cons: The fan does not work!
I plugged the USB hub into my laptop, and connected external power.
The font RED lights turn on but the fan does not run.
Rotated the Fan speed from OFF to HI with no change in fan speed. The fan does not spin!
After further inspection it appears the fan is not installed properly or is broken. The fins of the fan are touching the top meal mesh, causing enough friction to stop the fan from rotating.
The box the cooling pad came in is pristine condition and does not appear to have been dropped or damaged.
Since there appears to be no damage in shipping, I believe that the Quality of this item may not be as good as I thought it was.
Now I have to decide if i want to RMA, or return it to Newegg.