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Pros: Unknown, requested RMA after opening box and checking product.
Cons: The left side was missing all 8 HDD mounting holes, so the HDD's could not be properly mounted. This is an obvious manufacturing defect that seems unlikely to only affect the item that I received. I did contact CoolerMaster support via online chat, thinking they would want to examine the defective item. However, I was told to simply return the item to NewEgg.
Other Thoughts: Not happy that I had to pay for return shipping when the item has an obvious manufacturing defect.