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ASUS Transformer Pad Infinity Tablet PC 10.1
  • Owned For: 1 month to 1 year

Pros: Good unit when it works... fast... attractive... good battery life

Cons: HORRIBLE Customer Support
Some standard apps leave a little to be desired

Other Thoughts: First, let me qualify by saying that I have been a customer and supporter of Asus since the early 90s.

I received my TF700T in December and was very happy with it until May. That is when I had my first issue. This is referring to the keyboard, which is a separate product, but it highlights the issue with their customer support. The rubber feet began randomly falling off of the keyboard. I contacted customer support and they wanted me to actually send the keyboard into the service department to deal with this. That's right they wanted to spend $20-$30 in combined shipping to take care of a few $.10 rubber feet. I eventually got to someone reasonable who said they would send replacement feet. Fortunately, I found the missing feet in my bag, but their solution to the problem was "glue them back on".

Not long after that, I started having issues with the system itself. The touch capabilities started failing and the system began acting erratically. I went through all of the usual Android steps... updates... factory reset... and finally needed to send it in for repair. When I sent it in, the techs "tested" it, decided there was nothing wrong, and sent it back with another factory reset. I got it, reloaded everything, proceeded to use it and the problems were still there. Now they are making me send it back AGAIN.

It gets 2-eggs, because, when it works, it's a great system, but only 2-eggs because their customer and technical support is AWFUL.

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GOgroove BlueSYNC OR3 Rechargeable Bluetooth 4.0 Portable Wireless Speaker With 16 Hour Battery , Enhanced Bass and Music Controls for Tablets , Bluetooth-Enabled MP3 Players , Smartphones & More
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: Nice design. Easy to set up, if you know the trick. Easy to use, when it works. Good sound.

Cons: Cumbersome controls (volume and skip buttons are the same, you have to hold for volume, which makes it very hard to make minor adjustoments). Drops bluetooth link. Locks up. No way to reset it manually. Very, very bad customer support from the manufacturer.

Other Thoughts: When mine locked up, customer support was of no help and wanted me to return the product at my expense. It's been 6 days and we still haven't gotten through the communication part of the return process, as it takes them at least 48 hours for each step of communication. Fortunately, around 48 hours into those 6 days, the battery finally died and when I recharged it, the speaker had reset and worked again.

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Scott E.'s Profile

Display Name: Scott E.

Date Joined: 02/22/08

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 01/28/13
  • Last Review: 06/06/13
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