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Cons: Just like some of the other people in these forums the product either plugs and plays or is DOA and even hours of troubleshooting wont fix it. Uninstalled tried everything the Genie wont even let me click on it, disappears before you can even do anything with it. Also Netgears E-mail customer service is a joke, interface doesn't even let you submit your email. Biggest let down that I have purchased on Newegg, guess I shouldn't have bought refurbished.