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Pros: Nothing about the hardware, but the warranty service is fairly quick.
Cons: horrible reliability
Other Thoughts: I bought 3 drives for a raid system, 2 out 3 failed right out of box, wasted me several hours trying to make it work on my server. This is what Western Digital called "enterprise" class drive, what a joke. Meanwhile, I ordered 8 Seagate drives for my NAS server, none of them failed!
Filed warranty claim online, and received replacement drives pretty fast, however they are re-certified drives, it's rediculous that my brand new drives somehow became re-certified, I didn't even use it! Tonight I started building the raid array again, installed OS. Half hour later, one of the drive is reporting media read error already, it looks like it's on it's way to die. What a disappointment! I thought the extra price I paid for their RE drives should give me peace of mind, of drive me crazy like this! I will stay away from RE drives.