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This review is from: Harman/Kardon AVR 1565 5.1-Channel AV Receiver
Pros: The AVR sounds great, hooked up to four Polk Monitor 55's.
It has a good amount of HDMI and optical inputs, as well as inputs for older devices.
Good configuration options despite the horrible UI (such as individual speaker levels, low frequency crossover, default name & volumes for inputs, etc).
Cons: The top negative is that the front display just up and stopped working 6 months after purchase.
They really didn't put a lot of thought into usability. The menus are outdated, as others have noted, and are clunky to navigate.
Switching between inputs is iffy. I had to program a macro to get the right combination of buttons just to turn on the DVD, Amp and TV, and to have correct audio & video channels. This kind of operation is a lot easier on a friend's Yamaha AVR.
No HDMI passthrough.
Other Thoughts: It's such a shame that a good sounding AVR is brought low by poor manufacturing & subpar return policies.
As another reviewer mentioned, I'm not happy that I have to pay to ship a defective product back for an exchange. Also not happy that I'm without any amp while mine is shipped, they take a few days to check it over, and then while the new one is shipped to me. Other companies will ship you a new unit as soon as they issue an RMA. You can return the defective one when you receive the new one.
Customer service is located in India. While they have much higher
English comprehension than other Indian call centers I've spoken to, there is still an obvious language / comprehension barrier. I'll give their staff props for being friendly & genuinely trying to understand what's going on rather than just reciting a script.
Responses are very slow over email & from the web exchange form (days).
As others noted, the only instructions included are the "Quick Setup Guide" which is pretty useless. Since I have a smartphone, I was able to bring up the full user guide in PDF while I configured it, but there are plenty of people who can't read an online doc in the living room, and others who don't have printers as well. Also, the Quick Guide has something like 4 or 5 languages in it. Rather than waste printing costs on a guide where 4/5 of the print is useless or redundant, why not just include the full printed User Guide in one language? Include the language the customer requests or at least the one dominant in their area.
Pros: Reliable power. Modular leads reduce clutter in your case.
Cons: Not all leads are modular.
Other Thoughts: This power supply has been running a desktop since May 2013. It's performed reliably. Installation was much easier than my last power supply because of the modular leads. I wish they all were modular, but I was able to tuck away the few that weren't that I don't use.READ FULL REVIEW
Display Name: Tracey C.
Date Joined: 06/29/06
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