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Mushkin Enhanced Chronos 2.5
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Second Mushkin product I have ever purchased, and I'm not getting anymore. 07/14/2016

This review is from: Mushkin Enhanced Chronos 2.5" 480GB SATA III Internal Solid State Drive (SSD) MKNSSDCR480GB-7-A

Pros: - Good price for memory/terabyte

Cons: - seemed to work but failed for no apparent reason
- failed part of the way into usage... how does one fail in the middle of the bathtub curve with a SSD? Come on...

Other Thoughts: - Last time I bought a Mushkin product (SCSI USB flash drive) I had the exact same problem. Everything seemed fine and dandy until the product failed with no warning.

Hey Mushkin, fool me once, shame on you; fool me twice, shame on me.
Except that I won't ever be purchasing Mushkin products again, no matter how cheap they are, until I receive some sort of quantifiable reliability statistics, which Mushkin is probably hiding for good reasons.

Verdict: Yeah, it's cheap. But is it cheaper to lose around a hundred bucks and a bunch of data, or to spend an extra amount to be able to use a working product? You decide. RMA's don't mean a thing if you lose data halfway into usage.

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MSI 18.4
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: 1. One of the most powerful laptops on the market.
2. Does not come with much bloatware.
3. Mechanical keyboard as advertised.

Cons: 1. Too expensive for the offered hardware.
2. Shoddydisplay - where is the UHD or QHD? At least give me 120 Hz
3. Ventilation - entire back half of laptop needs ventilation - not a problem for most users, but nowhere did I read about this specific need.
4. Idiotic warranty sticker - MSI markets their top end laptop as highly customizable for the power user, but then insults this same category of users by placing a warranty sticker on a screw hole (on a laptop with intentional easy access to hardware - 2 screws allows full access) that is so tamper resistant that a simple hair dryer could remove it.
5. MSI provides 3 sticks of RAM instead of 4 and again, locks it behind a warranty sticker. Really MSI? You want to annoy your high end users by jipping them of 50 bucks on a 3700 dollar machine? Shameful.
6. Great mechanical keyboard not even usable without given palm rest. My palm rest lasted maybe a month - see below.
7. Included "Killer" wireless network kills your internet connection - on wifi, I'd get random packet spikes up to 300ms ping continuously and without fail no matter what setting I used (with or without included software, and I tried turning on and off the bandwidth manager) so here I am having to use a dongle for a wifi card that again, I cannot replace because of a silly sticker.
8. Included Nahimic Audio software kills GTA V - No clue why, but thank goodness owner's lounges exist.
9. Included Numpad driver is very glitchy - I keep having to reinstall old drivers because the new ones are generic synaptic ones that don't support the numpad.
10. Support is terrible. I contacted them with a question - they ignored it and wanted me to RMA my laptop. I had to go back and forth around 4 times bearing broken English before they figured out what my question was, and they weren't even able to resolve it (more on this below).
11. Warranty is meh. My previous laptop, and ASUS G73JW, came with a 2 year accidental damage warranty for free. If you want world class service, it definitely isn't here

Other Thoughts: This is a great laptop in terms of hardware. Unfortunately for MSI, these days, packing all the best hardware (except a 8GB ram stick) into a product and just chucking it at the customer doesn't cut it anymore, especially if one is targeting the high end user like me that makes a high priced purchase for a laptop every 5 years.
In particular, MSI made a HUGE oversight when they designed their mechanical keyboard laptops: they pushed the keyboard to the very front, which makes it uncomfortable to use the keyboard for a short time, and painful to use the keyboard for a longer time. One thing in particular redeemed this: this laptop came with a free headset, and a free palm rest. That palm rest is a make or break thing between carpel tunnel syndrome and smooth gaming and browsing.

That palm rest, in fact, for me, came improperly made, as one would expect from any cheap Chinese product - within a month the gel from the side of the fabric was slowly coming out. I did what I could and tried to use it, but over the course of a year, the place where the gel is coming out has a noticeable depression and is making a real mess wherever I try to put the palm rest on.

Of course, it's my understanding that these items aren't actually part of the advertised laptop, and MSI considers them to be promotional gifts. I do agree that the Siberia V2 headset, MGSV, the mousepad, metal keycaps (which corrode quickly and have paint chips easily), and dragon keychain were all promotional gifts. But calling this palm rest a promotional gift is akin to calling lack of carpel tunneling a promotional gift - it is simply BASIC ERGONOMICS we are talking about here.

Now of course, having a broken palm rest, I online shop, Google'd, and even went to local shops looking for a suitable replacement palm rest, but I could not find any with the proper dimensions, height being a major factor. So I contacted MSI support. First I tried online. Their support thought the palm rest was part of the laptop (I specifically filed under an accessory request) and wanted me to RMA my laptop. I had to explain to them THRICE what it was that I wanted: a way to get ahold of a new palm rest, free or not. They told me, the palm rest is just like new tires are to a car - I okay'd, and asked for a location to obtain a new palm rest. They sent me a link to a site that didn't even sell MSI's gaming "dragon army gear". Horrible. I asked one last time, and was sent an email to a guy for "parts" - I did not contact this poor soul as I assume he is responsible for computer parts.

So then I tried contacting MSI's customer service on the phone. I found a guy that kept telling me that this palm rest was a promotional item. I understood at the time - I have family overseas that I regularly visit; family in Taiwan (MSI HQ), and I'd be happy to get a new palm rest at full price or even double price. I was finally reluctantly directed to marketing who is responsible for making the gift packages. Well, at least I thought I was - I dialed to an empty tone.

So I posted a comment on Facebook. Ignored. And here I am writing a long overdue review on MSI's product, and I am sorry to say that I do not really care about how powerful hardware is or how fancy it comes out of the box if basic support is unable to direct me to a location to purchase or obtain a replacement PALM REST. Now, some of you might be thinking, why is this guy so petty to give a 1 egg review for a product because he can't get a palm rest? Why is he so whiny?

I would like to respond to that question with the response that I am not angry at MSI because they won't hand me a free palm rest. I am angry at MSI because they designed a top end model such that it required a palm rest for any form of ergonomic use, then completely ignored me when I tried to contact them 4 different ways, asking for a way to get a replacement, paid or not. I have spent hours looking for a product that might be 50 cents in materials and 10 cents in labor, and worth retail 20 dollars at the most expensive store. Yet here I am, CONTINUING to search for a silly rectangular piece of gel, because MSI support seems more interested in making me give up out of exhausting than just helping me fix my problem.

This product was going to get 4 stars for hardware and software. It lost 3 because the multinational corporation that produced it, seems unable to come up with a proper support system, communication between departments, and task handling privilege escalation to help a small request from a customer. It also severely disappointed a computer engineering major who now knows another company he will not be interested in working for.

tl;dr: go ahead and spend the money on the power for the hardware, but when your hand is burning, don't expect any help in fixing the problem - you'll sorely miss the silliest, stupidest, most seemingly useless piece of rectangular gel ever.

PS: MSI, if you're still reading, tell me where I can find this piece of gel

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ESET NOD32 Antivirus 2014 - 1 PC - Download
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

5 out of 5 eggs This is a good AV 11/28/2013

This review is from: ESET NOD32 Antivirus 2014 - 1 PC - Download

Pros: Lightweight
Easy to use, and doesn't get in your way like most AVs of today.

Cons: None so far...

Other Thoughts: This is the antivirus and not the smart security. I thought I would be getting the smart security, but evidently I did not read closely enough.

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 02/16/13

  • Reviews: 5
  • Helpfulness: 3
  • First Review: 11/28/13
  • Last Review: 07/14/16
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