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ASUS Z77-A LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Bad board, RMA craziness followed 06/02/2014

This review is from: ASUS Z77-A LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Ran fine for 30 minutes. Installed windows 7 and was just starting the updates when the board died.

Cons: Board fried. While installing windows updates there was a pop and when I looked down at my computer there was a stream of smoke coming out the top. When I powered down the tower and removed the mother board I found burn damage on a chip in the top right corner near label pq515 and pq516.

No biggie. Just return it, no big deal. Newegg is really good with their returns from what I've been told.

Nope. They claimed three things that voided warranty.

1) there were bent pins.
Bull! there were no bent pins when I shipped the board. The thing was fine but for the bad chip.

2) Thermal grease on the board.
Also bull! No grease on the board that was returned to me.

3) missing 2 Sata cables.
Ya I goofed here. I was bummed and didn't remember which box the darn things came in.

Ok so Newegg is not replacing my board. I check the website to see what is going to happen next and it says they are checking with Asus. That's cool.

Silence. I hear nothing for another week. I check the website again and my RMA says approved. Sweet getting a replacement. Cool!

More silence. I send an e-mail to newegg a couple days later asking what is going on. I get a response with a bot e-mail that has an invoice for a new motherboard and they it should ship as soon as there is an available board. Double sweet!

Not long after, I get a second e-mail from newegg that has another invoice for -1 quantity asus motherboard.

.....what?

I check the site again and the site says that my RMA is still approved. .....what?

I get another e-mail from a real person saying that the board is not being replaced and that I need to contect ASUS and see if they are going to replace the board. poop...

Whatever. I wait another week and get my board back and low an behold, there is pin damage in the socket. Disappointment. Very little chance at a replacement at this point.

Here is the strange bit. I have the bad board on my desk RIGHT NOW, and the website RIGHT NOW says my RMA was approved.

Other Thoughts: Take lots of pictures before sending something back.

Never trust the newegg website.

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Lynden C.'s Profile

Display Name: Lynden C.

Date Joined: 10/21/11

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 06/02/14
  • Last Review: 06/02/14
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