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Pros: This card I received for an HD4850 I had rma'd after years of good use. This has the perks of newer versions of directx and opengl. It also has more ports then the card I had before.
XFX customer service is NOT at fault. Anytime you change software / database you can expect problems to appear. Mark at XFX was very helpful and gave me his email address their to help make things quicker. I am going to continue to buy XFX products. Always save your invoice and have your serial number ready. It made the RMA process quicker. I write this on 5-6-2013.