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Divay C.'s Profile > 
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Samsung 60
  • Owned For: more than 1 year

1 out of 5 eggs excellent but unreliable 05/08/2012

This review is from: Samsung 60" Class (59.9" Diag.) 1080p 600Hz Plasma HDTV PN60E6500EFXZA

Pros: the picture quality on this TV is extremely good. The problem is that Samsung plasma technology is unreliable. The company will only warranty this very expensive high end plasma TV for one year, which is quite telling. My TV developed a number of rows of dead pixels going from the right to the left of the display. this happened a few weeks after the warranty period had ended and despite begging and pleading Samsung told me that I was solely responsible for the $900 cost to replace the entire plasma display. I had to throw the TV in the dumpster..... What a waste of money.

Google "dead pixel Samsung TV" to read about this frequent problem.

Cons: in the dumpster after one year, Samsung customer support unwilling to help.

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Samsung 51
  • Owned For: more than 1 year

1 out of 5 eggs beautiful but unreliable TV, Google "dead pixel Samsung TV" 04/24/2012

This review is from: Samsung 51" Class ( 50.73" Diag.) 720p 600Hz Active 3D Plasma HDTV PN51E490B4FXZA

Pros: beautiful image and design

Cons: the quality of the image on this TV is phenomenal, it has very deep and true black, which is what convinced me to buy it in the 1st place. unfortunately the beauty is skin deep.I was very happy with the TV till the time that rows of dead pixels started appearing on the display making the TV useless. The reality is that the warranty only covers this for one year, which is telling by itself. such an expensive product should last much more than one year, and therefore should carry a longer warranty. My TV was just outside the warranty period, and Samsung told me it was not their problem. Had to throw it in the dumpster..... What a waste of money. The Samsung repair center guy (not employed by samsung) told me that these TVs not infrequently develop problems in the 2nd or 3rd year after purchase, and there is nothing that can be done to repair them......

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Samsung 51
  • Owned For: more than 1 year

1 out of 5 eggs beautiful but unreliable TV, Google "dead pixel Samsung TV" 04/24/2012

This review is from: Samsung 51" 1080p 600Hz Plasma HDTV PN51D550C1F

Pros: beautiful picture and black levels

Cons: the quality of the image on this TV is phenomenal, it has very deep and true black, which is what convinced me to buy it in the 1st place. unfortunately the beauty is skin deep.I was very happy with the TV till the time that rows of dead pixels started appearing on the display making the TV useless. The reality is that the warranty only covers this for one year, which is telling by itself. such an expensive product should last much more than one year, and therefore should carry a longer warranty. My TV was just outside the warranty period, and Samsung told me it was not their problem. Had to throw it in the dumpster..... What a waste of money. The Samsung repair center guy (not employed by samsung) told me that these TVs not infrequently develop problems in the 2nd or 3rd year after purchase, and there is nothing that can be done to repair them......

READ FULL REVIEW

Divay C.'s Profile

Display Name: Divay C.

Date Joined: 08/24/05

  • Reviews: 5
  • Helpfulness: 4
  • First Review: 10/04/08
  • Last Review: 05/08/12
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