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Pros: Had lasted me about 3 years before a power outage in my area finally killed it/overloaded internal power supply, I guess.
Cons: It *does* slow your boot times but not by as much as some people on here claim. We're talking 30 secs at best.
It *was* a pain to get the FW updated (necessary), but after that - no problems.
The initial setup of the Raid 5 array took overnight with four 2TB drives but after that, again, no problems.
Other Thoughts: I'm actually ordering a new one today because of the power outage killing this one. I wish I had paid for the 3yr protection from NE last time because I just made it to that point. I'm paying for it this time to save myself a pricey re-purchase if this happens again (or anything else - see a couple of other negative comments here) so next time it's on NE's dime. :)
An overall positive experience...even though I never received a response from contacting tech support through their web site several times.