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Cons: Horrible support, to the point that I am ready to replace both my units out of distrust alone.
Other Thoughts: This is my second unit, I have had a 569L for almost 2 years and the issues I have encountered while setting up copy and rsync included finding a bug where complex folder names are not readable (despite permissions) when copied...
after weeks working on the issue QNAP HQs response was that they do not support non-standard folder names.
These are folders that worked on my old QNAP NAS fine, and the other MAC MINI server as well. I do not do well with excuses.