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Cuisinart DTC-975BKN Black 12-Cup Programmable Thermal Coffeemaker
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Overflows consistently 04/05/2012

This review is from: Cuisinart DTC-975BKN Black 12-Cup Programmable Thermal Coffeemaker

Pros: Keeps coffee hot for hours.

Cons: LCD screen icons difficult to see. Routinely pukes coffee all over my countertop and cabinets. I read all the bad reviews concerning this problem, and figured that this new, updated model had rectified this issue. The few that complained were likely losers, and doing something wrong. Me, being smarter than the average bear bought it anyway. I am now stock with a one hundred dollar piece of junk. I intend to contact Cusinart and expect to get no satisfaction from them. Then I will take this piece of trash and shoot it full of holes. At least it can help my marksmanship. A cheap Mr Coffee would have been better. STAY AWAY FROM THIS PRODUCT!!!

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ZOJIRUSHI EC-BD15 Black Thermal Carafe Coffee Maker
  • Verified Owner
  • Owned For: more than 1 year

5 out of 5 eggs Update 11/28/2009

This review is from: ZOJIRUSHI EC-BD15 Black Thermal Carafe Coffee Maker

Pros: I e-mailed Zojirushi concerning my 2nd heater burnout.

C/S issued me a UPS RMA shipping label and repaired the unit for a cost of $12 for the element. N/C for labor and return shipping. Seeing as I cannot edit my earlier "Junk" post, I feel it's only fair to say they did step up and warranty it.
Service attributed the failure to infrequent cleaning, although I *do* regularly clean it. I'll perform it on a monthly schedule from now on.
For those considering this unit - Zojirushi indicated cleaning every 1-3 months with white vinegar on my service ticket. If you have hard water like I do, be sure to listen to them!

Cons: All my cons have been resolved.

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ZOJIRUSHI EC-BD15 Black Thermal Carafe Coffee Maker
  • Verified Owner
  • Owned For: more than 1 year

1 out of 5 eggs Junk,junk,junk 10/26/2009

This review is from: ZOJIRUSHI EC-BD15 Black Thermal Carafe Coffee Maker

Pros: Makes a great cup of coffee. Thermal carafe keeps it hot for hours.

Cons: Bought this product in April 2007, Within the first year, the element burned out and would not heat the water. The machine was repaired under warranty, though I was responsible for shipping both ways. Now 10/09, the element has again failed, leaving me with a $80 piece of trash. I think its about time I start shipping this Chinese junk back, and let it reside in THEIR landfills. FWIW, I thought that this was a Japanese product when I purchased it.

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Jonathan W.'s Profile

Display Name: Jonathan W.

Date Joined: 04/01/07

  • Reviews: 3
  • Helpfulness: 1
  • First Review: 10/26/09
  • Last Review: 04/05/12
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