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Samsung Xpress SL-C460FW/XAA Color Wireless Multifunction Laser Printer
  • Verified Owner
  • Owned For: less than 1 day

1 out of 5 eggs shotty quality / customer service 03/08/2014

This review is from: Samsung Xpress SL-C460FW/XAA Color Wireless Multifunction Laser Printer

Pros: none so far

Cons: faulty unit, print quality extremely poor

Other Thoughts: setup with wireless network etc was not a problem. instructions are decent, The issue for me is the print quality. from the test page onwards have had a horrible "smudged/watermarked/watercolor effect/ ghosting" whateverumaycallit effect. had registered the product with samsung who as clearly stated "dont call the seller, call samsung instead". did that, hours spent on customer service. found surprising that the first rep would mention, "when u opened the printer out of the box were the toners already inside the machine?" and I said yes so he jumped to the fact that that must be why the printer isnt working right and I need to pay for new toners. for a new printer.. out of the box? seriously?. which by the way in the manual as you are setting up the printer it clearly walks you through the steps where the toners are shown to be installed inside the printer. also found it interesting when I called and mentioned I have poor print quality the first suggestion from the rep was "is the picture smudged like a watermark" which is exactly the problem. tele-kinetics perhaps..?..literally?

after going through all the online and customer rep suggestions to fix the issue over the phone, he suggested calling back at a later time when "exec cust relations" was open. did that, wait time greater than 30 minutes, i get it, they're busy. same story, u need to buy new toners or send the printer in for repairs. no returns, no replacements
for a printer costing me three times the price of all the decent comparable competitions. serves me right for spending more. we'll see how repair goes, but overall guess just unlucky for getting a faulty unit/toner/drum

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Muhammad E.'s Profile

Display Name: Muhammad E.

Date Joined: 01/14/14

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 03/08/14
  • Last Review: 03/08/14
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