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Roxio Easy VHS to DVD 3.0 Plus
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  • Owned For: 1 week to 1 month

1 out of 5 eggs bad support, deceptive packaging and advertising 01/26/2013

This review is from: Roxio Easy VHS to DVD 3.0 Plus

Pros: Could capture video, little functionality without upgrade.

Cons: Package and website claim you can 'reduce video noise,' 'stabilize shaky home videos,' 'improve color balance,' etc. However, you have to download a $20 software upgrade to get that functionality--another third of the sale price!

It was very difficult to figure this out because of the terrible support from Roxio/Corel. You basically have to register to get 14 days e-mail support (forgot phone or chat), and after that you have to pay for any and all support. Knowledge base is virtually null. I tried to get my money back from Newegg, pointing out the product didn't come with the functionality advertised, but they wanted me to jump through several hoops with the vendor, so I gave up. I'll be warier about ordering from them in future.

All in all, a very frustrating experience. I'm probably going to do more research and try something else. I can't bring myself to pay for the software upgrade. Also, a general top 10 review site led me astray on this one. Maybe the review was dated, but the support from Roxio they described no longer seems to exist.

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Sam S.'s Profile

Display Name: Sam S.

Date Joined: 11/23/12

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 01/26/13
  • Last Review: 01/26/13
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