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ONKYO TX-NR414 5.1-Channel 3-D Ready Network A/V Receiver
  • Verified Owner
  • Owned For: more than 1 year

2 out of 5 eggs Short lifespan, bad customer service 07/08/2014

This review is from: ONKYO TX-NR414 5.1-Channel 3-D Ready Network A/V Receiver

Pros: Easy setup, plenty of options, good sound, performed perfectly for about a year.

Cons: Only worked for about a year. Video signal comes through still, but I am no longer getting sound through any of the channels regardless what input it's set on. Not even the FM input is working. All speakers still work. I tried to install the firmware update via USB, but the receiver is not reading the USB drive any longer. I checked online for a solution, and discovered that this has been a fairly common problem with Onkyo receivers (not just this model). The solution offered by customer service is "contact us again if the problem persists." Then they just sent me a link to find an Onkyo repair service (a few hours away). So $60 in gas + repair fee...I might as well buy a new receiver and save myself a trip.

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Josh E.'s Profile

Display Name: Josh E.

Date Joined: 09/04/04

  • Reviews: 2
  • Helpfulness: 0
  • First Review: 01/04/13
  • Last Review: 07/08/14
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