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ASUS P8H77-I LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

4 out of 5 eggs Edit to previous - Good product / bad service 08/17/2013

This review is from: ASUS P8H77-I LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard

Pros: See "Other thoughts".

Cons: See "Other thoughts".

Other Thoughts: After (but not necessarily related to) my previous post, a number of helpful folks from both NewEgg and ASUS emailed me and we got things straightened out. The refund is pending, but I'm sure it'll go through.

So, felt like I should report that here after my previous post.

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ASUS P8H77-I LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

3 out of 5 eggs Nice board - terrible support. 08/15/2013

This review is from: ASUS P8H77-I LGA 1155 Intel H77 HDMI SATA 6Gb/s USB 3.0 Mini ITX Intel Motherboard

Pros: Nice board, nice form factor. I'm happy with the product ATM (after the replacement of the first one which was DOA).

Cons: New Egg and ASUS customer service.

Other Thoughts: The product you buy is a combination of the HW and the customer service that backs it up.

The net is that I returned the old part in the replacement box. Thinking I was smart in not even removing the other packaging, cables, manuals, and etc. Took the new MB out and put the DOA MB in and sent it back. No refund for me!

First - New Egg is not crystal clear in their RMA instructions that not only does it have to be an "original" retail box for that product (which mine was), but the SERIAL numbers ON THE BOX need to match! No mention of that that I can see.

2. New Egg said that I had to get authorization from ASUS.

3. After an hour on hold, getting cut off, and talking to ASUS, I got nothing. They won't even give you a direct phone number for customer support (per John in Indiana).

So, at the moment I'm out $$$ for the board and $$ for return shipping.

Nice product, but a bad and expensive shopping experience for me.

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Keith H.'s Profile

Display Name: Keith H.

Date Joined: 04/12/12

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 08/15/13
  • Last Review: 08/17/13
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