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SanDisk Ultra Plus SDSSDHP-128G-G25 2.5
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Bad Product, Worse Customer Service 11/26/2013

This review is from: SanDisk Ultra Plus SDSSDHP-128G-G25 2.5" 128GB SATA III MLC Internal Solid State Drive (SSD)

Pros: Price

Cons: Prone to crashes. A month after I purchased it, it started failing, maybe twice a week. It has consistetly increased over the period of three months, and I was getting 5 crashes a day. I called customer support live first. You have got to have tons of patience with their live customer service. Language is a barrier. Nothing happened there, so I tried their live chat. We did so many tweaks with my PC, and the SSD actually crashed while we are in the middle of it, Of course, their elite technicians would say that there is nothing wrong with their product, everything else is wrong, like it is not really meant for laptops, something wrong with the setting of HIPM and DIPM and so many other things. After about two hours on chat, I said I give up. Let us stop this nonsense. They are not going to replace it even though it has got 3 years warranty. Got another HD and my laptop is working great now. Not from Sandisk, never again. A product can be bad sometimes, but when the customer service is bad, it is a deal breaker. Terrible.

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Victor C.'s Profile

Display Name: Victor C.

Date Joined: 08/24/05

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 11/26/13
  • Last Review: 11/26/13
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