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Cons: Over a year emailing the company directly once a month with details of the original order from New Egg and a request to RMA. No response at any point, the web site either has bad addresses listed or they simply don't answer email traffic. New Egg ALSO never responded to my claim for a refund, but it was after 6 months of the purchase time so I do not blame them. All falls on the 1 year manufacturer warranty that basically doesn't mean jack since they won't answer your email.
Other Thoughts: Avoid all Bit Fenix products, or at the very least consider anything Bit Fenix to be AS IS.READ FULL REVIEW
Pros: Was a very nice design overall, the leds in the face plate could be brighter as thetop of the phoenix isnt as well lit as the bottom
Cons: The power button design is faulty on my case. After less then 6 months with once a week use the spring failed and its designed so you cannot work on that section with out breaking the case apart. Bad design for repairs or mods to that portion of the case. Trying to deal with the manufacturer now, ill update when i have good or bad news.READ FULL REVIEW