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Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Just called Seagate Customer service 11/14/2014

This review is from: Seagate Expansion 4TB USB 3.0 3.5" Desktop External Hard Drive STBV4000100

Pros: I just called Seagate Customer service and it took 20 mins to get someone on the line.

Cons: After talking to the Seagate rep he informed me that the problem seems to be that I am leaving my computer on and the external hard drive plugged in 24 hours a day. He said Seagate external hard drives are NOT built to handle that...(remember that I have had it for less than 3 months.) He suggested that I unplug the Seagate hard drive from m computer whenever it is not in use. Plus he kept throwing in little comments "hinting" that I was doing something to my hard drives that was killing them, but didn't have the courage to outright come out and say it.

My original hard drive purchase was in Feb. They are saying that my warranty expired in October. That is less than 10 months.
what hard drive comes with a less than 10 month warranty???
Then they said they might be able to extend that warranty. He then connected me to the warranty office but after waiting on hold for another 5 mins the call was dropped so I had to start all over again......

ALMOST had to start all over again. I got a call from their warranty department and they apologized for the disconnect.
She gathered my information and told me that since I had a second drive died they were going to send me a different drive to see if that cleared the issue up.

Honestly I was about ready to give up on this company but after talking to Brittany I am going to give it one more try.
BTW You should hire more people like Brittany and give her a raise......

I will update this after I get the new drive and let you all know how it is doing after a few months.

Other Thoughts: DO NOT BUY an external hard drive that the company itself says can not handle being plugged into your computer all the time.

Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: This is a follow up review. I purchased a 4TB Seagate expansion drive a little while back. It died not too long after getting it. I contacted Seagate and they did (after a lot of back and forth, some of which was my fault) send me a replacement drive.
The original was purchased in Feb of 2014, I received the replacement drive in August of 2014.....It is now November of 2014 and it is having problems.
Just the fact that it is having problems so soon after getting it makes it worse than useless.
What kind of files would you store on a hard drive that is making load clicking and grinding sounds?
Whatever you store on it had better not be something you want to save. And if you don't want to save it you don't need a hard drive......
I can understand 1 bad hard drive but two in a row makes me nervous about storing anything at all on it.

Cons: Everything else. If it actually was reliable it would be a great deal, but a hard drive that can kill 4TB of data at any second makes it something to avoid.

Other Thoughts: Not a big fan.

Seagate Expansion 4TB USB 3.0 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

5 out of 5 eggs Seagate Customer Service 08/22/2014

This review is from: Seagate Expansion 4TB USB 3.0 3.5" Desktop External Hard Drive STBV4000100

Pros: Works great when you get one that works.

Cons: My first one died quickly.

Other Thoughts: I bought one that died quickly (my first review was for the one that died.). I called Seagate and was told that it wasn't a problem and that they would replace it. After a few minor problems Seagate sent the replacement and it works great.


John R.'s Profile

Display Name: John R.

Date Joined: 04/12/11

  • Reviews: 8
  • Helpfulness: 6
  • First Review: 07/22/11
  • Last Review: 11/14/14
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