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Perfect pixel
  • Verified Owner
  • Owned For: less than 1 day

1 out of 5 eggs not the best rma experience 06/03/2014

This review is from: Perfect pixel "Matte" 27" MONEX M27QSM 2560x1440 QHD SAMSUNG PLS Panel Computer Monitor

Pros: nice price

Cons: Customer service, i sent the monitor back (after plugging it into 5 different devices, all of which supported Dual-link dvi and 1440p) the monitor wouls not even show a company name(you know you buy a dell monitor and start it up it shows the dell logo for a bit, then switches to input, well all it would do is flash red then shut off. They tell me upon receiving the monitor they will contact me, 2 weeks after sending it back, i contact them, and the response is "We have tested your monitor in our office and manufacturer's customer center.
But it doesn't have functional issue."
and like an hr after that i start getting newegg messages saying they have just received the rma info from the manufacturer, which implies to me that had lost it and only sent it after my reminder. inshort i got charged the restocking fee and got the refund..but no replacement

Other Thoughts: I probably just had bad luck with the company all said and done


LUKE S.'s Profile

Display Name: LUKE S.

Date Joined: 12/18/12

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 06/03/14
  • Last Review: 06/03/14
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