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EPSON Perfection V300 Photo B11B193081 4800 dpi 48bit USB Interface Flatbed Scanner
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Epson has poor customer service 02/26/2010

This review is from: EPSON Perfection V300 Photo B11B193081 4800 dpi 48bit USB Interface Flatbed Scanner

Pros: Made great scans of small black and white photos while I had the unit. The unit has been out for repair for about 6 weeks now. Another 60 to 90 days to get new repair parts.

Cons: The optical sensor was defective right out of the box. That wasn't discovered until trying to scan larger photos. Instead of returning the unit to Newegg, I took it to the local Epson repair shop (warranty repair). They replaced the optical sensor, but broke the drive mechanism. They're telling me it'll be 60 to 90 days to get new parts for the repair. The repair shop doesn't seem to have a clean room for doing their repairs. Any dust and dirt floating around may find its way inside the scanner during the repair.

Other Thoughts: Thoroughly test all the product features when it arrives. You're better off returning the unit for an exchange than having Epson repair it.

I heard that Epson has a policy that they won't give you a new unit. They'll keep repairing the existing unit, until ???

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CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory Model TWIN2X2048-6400C4DHX
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: The heavy heat sink on this puppy makes for a good paper weight.

Cons: Get's a memory error on occasion. Will never buy corsair again.

Other Thoughts: Missed the rebate deadline by a couple days. Rebate denied.

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Thomas K.'s Profile

Display Name: Thomas K.

Date Joined: 07/12/04

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 02/20/09
  • Last Review: 02/26/10
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