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Cons: Post warranty support is pretty poor. Only options given for troubleshooting slow and abnormal behavior was replace the motherboard and/or memory.
We used this unit for about 24-36 months. The last 6 months of its time in production, we fought bouts of slow performance (spooling) and unresponsive touchscreen.
Other Thoughts: I disliked that Brother only offers the Last Firmware on the support page. In my case, I would like the option of flashing older firmware to see if one of them might work better for us.