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SteelSeries Sensei 62150 Grey 8 Buttons 1 x Wheel USB Wired Laser 11400 dpi Gaming Mouse
  • Owned For: more than 1 year

1 out of 5 eggs Update to my previous review on 7/30/2014 6:55:00 PM 11/03/2015

This review is from: SteelSeries Sensei 62150 Grey 8 Buttons 1 x Wheel USB Wired Laser 11400 dpi Gaming Mouse

Pros: >Laser sensor

Cons: >Buggy software
>Unreliable hardware
>Literally the /worst/ customer support I've ever had to deal with.

Other Thoughts: When I first got this mouse, the software was giving me trouble. When I emailed customer support about it, their solution was to just ship me a different, cheaper mouse (Rival 100) that used the third version of the control software - not an RMA, and not the one I was being asked to review. Eventually, I ended up getting the Sensei to work - I just had to uninstall literally every other mouse, keyboard, and USB device driver and software I had previously installed, then install the Sensei and its software. After that, I could install the software for my other peripherals. That was the first indication that this would not be a quality product.

Then when I updated to Windows 10 a few months ago, the Sensei flat out died. Wouldn't work on my main machine, or a couple others I have running Windows 7 and 8/8.1. I could sometimes get it to work for a second or two on the Windows 7 machine, but it would always die again - no lights, no tracking, just dead. So I emailed their customer support for an RMA on Sept 15.

Seven weeks and five support tickets later, they have my Sensei and I have yet to receive the 'coupon code' for their company store that they offer to complete their RMAs. Their response to my first ticket was telling me to open a different ticket to start an RMA. The second ticket was the RMA themselves, which they marked closed the day they received my mouse (without acknowledging receipt). The third ticket was to open my RMA again - which they stated was now approved and they told me to wait for the coupon code. This was Oct 15. After a week of waiting, commenting daily on the ticker, and no code (or even a response), I opened a 4th ticket to get their attention. Their response was to blame system updates and to post this on my ticket:
"Here is the webstore coupon code to fulfill your RMA:
Code: (Coupon code here)
Value: (value here)"
I did not remove the coupon info for this updated review. They simply did not include it. I pointed this out, even including a screenshot, and they said they would re-run it and to "standby". That was Oct 22, and was the last time I heard from them (with me commenting on it near-daily) I opened a fifth ticket a couple days ago, trying to get their attention once more, with no luck.

I /want/ to like SteelSeries. I really do. They seem to be the only company making laser gaming mice, that don't look like they were designed by 12yo boys. But I can't recommend SteelSeries at all, not with how unreliable their hardware has been - and how terrible and inattentive their customer support has been.

Stay away from the Sensei, and stay away from SteelSeries as a company. If my experiences are any indication, they will take your money, and leave you with any defect products you might have bought. Or simply take those products too, and leave you with nothing.

Please disregard my previous 4-star review of their product.

TP-LINK TC-7610 DOCSIS 3.0 Cable Modem
  • eggxpert iconEggXpert
  • Owned For: 1 week to 1 month

5 out of 5 eggs Return the modem you're renting from your ISP 10/15/2015

This review is from: TP-LINK TC-7610 DOCSIS 3.0 Cable Modem

Pros: >Plug and play (no, really)
>Costs about the same as renting your modem for a year

Cons: >Have to use internet explorer to activate it (in the case of Comcast, at least)
>doesn't make me coffee?

Other Thoughts: You open up the box, and you have the modem, an ethernet cable, and the power supply for it all. The instructions are very sparse. Almost as sparse as Ikea instructions. But all they really tell you to do is "plug it in". I was guessing that I was going to have to call my ISP (Comcast, in this case) and let them know I was swapping out my modem. Nope. All you had to do was plug it into the cable and your computer, make yourself a snack, and then follow the activation instructions that pops-up in internet explorer (essentially 'input your account info'), and you're done. Your ISP will push the configuration info and you'll be online. From opening the cellophane wrap to loading the Google Home page took about 10 minutes.

Looking at data throughput, it was about on-par with the comcast results I was getting before - about 145/20Mbps Up/Down according to Speedtest.

Honestly, the most difficult part of this setup might be getting Comcast to take their old modem back. I've heard horror stories about switching off of rented hardware where they keep trying to charge you monthly - but that has almost nothing to do with this product.

If you're tired of renting your hardware (and you should be), buy this one. Its cheap, and its fast, and there will be one less 'nickle & dime' charge on your bill every month.

One other thing to keep in mind is that a lot of internet hardware you rent from your ISP are combo units - modem and router in one. Check yours first. You make need to buy a router in addition - but they are cheap too - if you have one of the combo units.

Phanteks Enthoo Primo PH-ES813P_SRD Black/Red Aluminum / Steel ATX Full Tower Computer Case
  • Owned For: 1 month to 1 year

Pros: >Hands down, best cable management around (and I've worked with probably 3 dozen cases, from various consumer boxes, to enterprise rack-mounted server boxes at this point)
>Lighting system can be expanded with third-party lights, and all still be controlled with the on/off switch on the case
>Strikes a nice balance between the 'black monolith' and 'designed by a 14yo boy' that seem to be the only options for cases these days
>You can easily mount radiators everywhere you possibly can, without feeling like you're sacrificing anything (not sure /why/ you would need that many radiators though)
>None of the screw holes were painted over, not even threads covered
>Rubber Grommets on thumb screws for side panel, helps to cut down on noise.
>Case badge window is a nice touch
>The stock fans aren't Quality-control reject units, they seem to actually be the fans that Phanteks sells in stores. Quiet, move a lot air, high pressure, and are still pretty quiet too (not the quietest I've used, but /silent/ by stock fans standards)
>Everything about this case just exudes "quality" - even the filters and accessory case

Cons: >Might crack even a concrete floor just by sitting there; this thing is *HEAVY*.
>Some of the painted parts weren't painted all the way around. Obvious that no effort was made to paint areas of (removable) parts that would not be seen.
>Some of the fan grills/filters are a little difficult to remove, but I had the opposite problem with my old case.
>rubber grommets on the side panel thumb screws will split if you over-tighten the screws, and they don't give you spares
>PWM fan controller kinda cheats, and is a bit of waste

Other Thoughts: All in all, Phanteks has earned a new repeat customer. I plan on getting a Enthoo Evolv for my new landbox because of how happy I am with this case.

I honestly struggle to think of things /wrong/ with the primo. This case is replacing a HAF X. Now, I thought the HAF X was a good, sturdy case. I was an ignorant moron. All of the panels feel sturdy, with little to no flex. The plexi on the windows seems to be a little scratch resistant, or at least it is by the standards of the plexi on the HAF X. I was actually able to /get rid of/ some of my cable extensions when I moved everything over to the Primo from the HAF. The cable routing and management is that much better. You can tell Phanteks really gave some though about where each cable runs to an from, and what lengths are most commonly available for each cable. Aside from the 4-pin CPU power, every cable reached its destination with no excess to speak of, and no need for extensions. In the HAF, I needed extensions for nearly everything but the SATA cables. I think having the PSU behind the MOBO tray really helps. More than one might initially think. It gets rid of an excess couple of bends in the cable, and frees up a couple of inches. The extra panels/mounting brackets for WC radiators even came in pack foam bags to protects them from scratching. The lighting system also includes 2-pin hook ups for switching other lighting systems. So using the light switch on the outside of the case, controls ALL of your lighting, even third party lights

I can only nit-pick about this case. The PWM fan controller needs to use your CPU fan port function, because nearly every "PWM" port on your MOBO isn't /actually/ PWM. It cheats to vary the RPM. But I use my CPU fan port to control my AIO cooling, so I skipped the fan controller they provide. It is a nice idea, but talk to me when I can plug it into any 4-pin hookup, and get actual fan control. Some of the panels are also a trick to remove, specifically the 'push-to-lock ones that hide your fans/radiators/filters. Some extra rubber grommets would have been nice too, you can lose them, and you can break them if you tighten the side panel screws too much. And yeah, it is heavy. Don't try to move it, you might break your back. Think of it as a theft deterrent. This case is meant to sit in your living room and look pretty. Really pretty.

The only "real" complaint I have is that some of the red painted parts weren't evenly painted all the way around. Like, you can see primer if you flip a piece over and look at the back of it. Nothing you would see looking into the case, or even with your head inside the case, but still. For a $250 case, I expect the paint to be flawless. But that is it, that is the only thing I can actually complain about.

This case absolutely trounces cases twice its price, if you're looking for a new 'luxury' box, stop looking. Get the Enthoo Primo.


Michael B.'s Profile

Display Name: Michael B.

Date Joined: 11/04/07


  • Top 1000 Reviewer
  • Reviews: 66
  • Helpfulness: 35
  • First Review: 02/16/08
  • Last Review: 11/03/15
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